Employee Benefits Operations Manager - Lead Growth & Excellence

Acrisure; San Jose (CA); On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Physical Wellness benefits

Mental Wellness benefits

Financial Wellness benefits

Family Care benefits

Comprehensive benefits package

Job summary

Acrisure is seeking a Manager, Operations (Employee Benefits) to execute strategic initiatives and strengthen processes that improve service quality and client outcomes. You will lead a dedicated team, implement policies, and uphold Acrisure's performance culture across functions.

The role requires strong leadership, data-driven decision-making, and the ability to balance growth with risk management. On-site collaboration is expected, with travel up to 25% in support of business objectives.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 5 years in insurance/financial services or related industry.
• Proven experience leading teams and driving operational excellence.
• Strong client-focused mindset and problem-solving skills.
• Ability to motivate others in a fast-paced environment.

Responsibilities

• Client Retention and Growth: prepare teams to deliver proactive client experiences and gather feedback for growth.
• Culture and Talent: lead, coach, and engage staff while managing hiring decisions within policy.
• Financial and Resource Management: oversee budget, capacity, and resource allocation.
• Performance Monitoring: track KPIs and use dashboards to drive improvements.
• Risk Management: ensure regulatory and policy compliance and mitigate risks.
• Business Growth and Market Awareness: monitor trends to boost service delivery and growth.
• Operational Excellence: drive process improvements and cross-functional collaboration.

Skills

Leadership

People management

Strategic thinking

Communication

Problem solving

Change management

Client focus

Education

Bachelor's degree in Business Administration or related field

Job description

Acrisure is seeking a Manager, Operations (Employee Benefits) to execute strategic initiatives and strengthen processes that improve service quality and client outcomes. You will lead a dedicated team, implement policies, and uphold Acrisure's performance culture across functions.

The role requires strong leadership, data-driven decision-making, and the ability to balance growth with risk management. On-site collaboration is expected, with travel up to 25% in support of business objectives.