Benefits Operations Leader — Drive Client Success

Acrisure, LLC; Victoria (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Acrisure is seeking an Employee Benefits Operations Manager to lead and optimize operations across client services, retention initiatives, and growth strategies. The role involves building a client-centric culture, coaching teams, and implementing scalable processes to enhance efficiency, service quality, and business outcomes.

Candidates should possess a bachelor's in Business Administration, 5+ years in related industries, and proven leadership abilities.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• Minimum of 5 years of progressive experience in insurance, financial services, professional services, or related industry.
• Proven experience managing teams, implementing process improvements, and driving operational excellence.
• Excellent leadership, coaching, and talent development skills.

Responsibilities

• Client Retention and Growth: prepare the team to deliver proactive, personalized client experiences and gather feedback.
• Culture and Talent: recruit, develop, coach, and empower team members.
• Performance Monitoring: track KPIs and address operational obstacles.
• Risk Management: ensure compliance and standardize policies to reduce risk.
• Business Growth and Market Awareness: stay informed on industry trends and opportunities.

Skills

Team leadership

Process improvement

Decision making

Client focus

Adaptability

Education

Bachelor's degree in Business Administration

Job description

Acrisure is seeking an Employee Benefits Operations Manager to lead and optimize operations across client services, retention initiatives, and growth strategies. The role involves building a client-centric culture, coaching teams, and implementing scalable processes to enhance efficiency, service quality, and business outcomes.

Candidates should possess a bachelor's in Business Administration, 5+ years in related industries, and proven leadership abilities.