Field-Based B2B Account Manager - Facility Solutions

City-Wide-Facility-Solutions; Virginia Beach (VA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401k

PTO

Holidays

Job summary

City Wide Facility Solutions in Virginia Beach seeks a Facility Solutions Manager to oversee business operations for an assigned client service area. This outside, B2B role involves training, inspections, and developing long-term relationships with clients and Contractors. Responsibilities include negotiating contracts, coordinating site visits, and maintaining quality control to ensure client satisfaction.

Travel to local client locations is required. OTE: $90,000 First year.

Qualifications

• 2+ years outside B2B account management experience, building maintenance or facility management experience preferred but not required.
• 2+ years track record in a client retention role with measurable goals.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive, outgoing personality with strong relationship-building skills.
• Excellent verbal and written communication abilities.
• Proficient in Microsoft Office and CRM database.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide services.
• Formulate and manage service strategy and schedule tailored to each client.
• Negotiate and enter into agreements for additional services, determining pricing, staffing, and logistics.
• Manage all Contractor relationships including interviewing, pricing, contracts, and compliance.
• Ensure quality and client satisfaction through inspections and follow-through on promises.
• Supervise Night Managers; ensure adherence to client strategy and service delivery.
• Promote procurement and monitoring of supplies for clients.
• Communicate client issues to Contractors and Operations Director; address issues promptly.
• Use CRM for client inspections and service-related updates.
• Schedule non-routine activities and maintain BIS, FSM, and Exhibit A documents.

Job description

City Wide Facility Solutions in Virginia Beach seeks a Facility Solutions Manager to oversee business operations for an assigned client service area. This outside, B2B role involves training, inspections, and developing long-term relationships with clients and Contractors. Responsibilities include negotiating contracts, coordinating site visits, and maintaining quality control to ensure client satisfaction.

Travel to local client locations is required. OTE: $90,000 First year.