Strategic Asset Sales Manager

Konecranes; New Jersey; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Plan

Dental

Vision

401k plan with a match

Job summary

Konecranes is seeking a Key Asset Manager in the United States to manage major client relationships and drive service sales across regional accounts. You will coordinate with sales, order management and service teams to deliver customized maintenance solutions and ensure accurate procurement and invoicing processes.

Strong SAP/Siebel/CRM experience is valued. Required are a 4-year college degree and at least 5 years in inside/outside technical sales or management, with knowledge of port

Qualifications

• Experience in customer service and inside sales.
• Ability to build and sustain relationships with key clients.
• Ability to address and resolve client complaints while providing proactive support.

Responsibilities

• Developing and sustaining solid relationships with key clients.
• Addressing and resolving key clients’ complaints.
• Develop Advanced Services for Customer Support
• Acting as the main point of contact between key clients and internal teams.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders and developing a goodworking knowledge of local vendors and vendor stocked parts.
• Collect and analyze data to prepare predictive maintenance recommendations.
• Assemble quotations using company trained methods., follow up with prospects, pursue and receive orders.
• Follow up on all unclosed quotes with customer visits, adding notes in the CRM with pertinent information to help close the sale, or gain anunderstanding as to what can be done differently if the sale was lost.
• Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support isprovided.
• Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.
• Parts inventory receiving and delivery to area customers.
• Provide daily supervision & support for site-based Inspector/ Technicians with guidance from the Service Manager and/or Supervisor orhigher-level management.
• Ensure the completion of all required paperwork and documentation a professional, accurate, neat, and legible manner in accordance withestablished guidelines.
• Other duties as assigned by Manager
• Define material requirements for each service request, both planned and on-call.
• Arrange sub-contracted services and equipment, including rentals.
• Process Purchase Requests through the system using established guidelines.
• Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors.
• Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
• Perform invoicing preparation on a daily basis to meet company standards and continuously maintain the open orders report ensuring that theopen orders report reflects the current status of active service work.
• Generate service requests (SR) and work packages (WP) and assign to field operatives.
• Review job costs such as labor, expenses, and materials. Review charge lines of completed work before sending to invoice. Maintain theservice schedule for all sold work.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Anyunresolved issues should be quickly elevated to the next level of management for prompt resolution.
• Provide leadership in safe work practices by participating in monthly safety meetings and when necessary, delivering the meeting material.
• 10-20% Regional travel requirement

Skills

Customer service

Inside sales

Relationship management

Communication

Education

4 Year College Degree

Tools

CRM

SAP

Siebel

Outlook

Microsoft Word

Excel

Job description

Konecranes is seeking a Key Asset Manager in the United States to manage major client relationships and drive service sales across regional accounts. You will coordinate with sales, order management and service teams to deliver customized maintenance solutions and ensure accurate procurement and invoicing processes.

Strong SAP/Siebel/CRM experience is valued. Required are a 4-year college degree and at least 5 years in inside/outside technical sales or management, with knowledge of port