VP, Applications Support Lead & Strategy

Citigroup Inc.; Jacksonville (FL); On-site; USD 113,840 - 170,760; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Wellness programs

Paid time off

Job summary

Citigroup Inc. is seeking an Applications Support Technology Lead Analyst in Jacksonville, FL. This role provides strategic leadership for application support, overseeing multiple teams and delivering holistic production oversight.

You will guide incident resolution, collaborate with development managers, and drive stability and resilience across critical systems. The ideal candidate has 6+ years in apps support, proven leadership, and strong communication skills to influence stakeholders within

Qualifications

• Requires 6+ years of experience in apps support or related tech domains.
• Demonstrated leadership, interpersonal and relationship-building skills.
• Strong communication and problem-solving abilities in fast-paced environments.
• Experience leading requirements gathering for large development projects.

Responsibilities

• Manages one or more apps support teams.
• Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
• Act as trusted partner for senior business heads with holistic view of production environment.
• Guide feedback reviews with dev managers and ensure issues are tracked to closure.

Skills

Leadership

Interpersonal skills

Communication

Strategic thinking

Education

Bachelor’s degree

Master’s degree preferred

Tools

Technical tools

Job description

Citigroup Inc. is seeking an Applications Support Technology Lead Analyst in Jacksonville, FL. This role provides strategic leadership for application support, overseeing multiple teams and delivering holistic production oversight.

You will guide incident resolution, collaborate with development managers, and drive stability and resilience across critical systems. The ideal candidate has 6+ years in apps support, proven leadership, and strong communication skills to influence stakeholders within