Strategic Alliance Manager – Customer Growth & Solutions

Border States; Milwaukee (WI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

401(k) Retirement Plan

Employee Stock Ownership Plan (ESOP)

Paid Holidays

Paid Volunteer Time

Life Insurance

Job summary

Border States in Pewaukee, Wisconsin, seeks an Alliance Manager to guide key customer relationships, develop and implement plans, and drive satisfaction and retention. You will coordinate branch and corporate resources for alliance accounts and help develop strategic improvements across procurement, logistics, operations, and finance.

The role requires strong communication, vendor alignment, and the ability to translate field feedback into actionable improvements.

Qualifications

• Four-year business, sales, marketing or trade degree or the equivalent in related work experiences.
• Minimum of four-years of prior customer service, marketing, and quotation or sales experience preferred.
• Minimum of five-years of prior distribution sales experience preferred.
• Experience with presenting in front of a large group.
• Technical competence in distribution to understand what drives our customers' business to ensure we deliver meaningful business outcomes.
• Ability to read, write and speak in English required.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.

Responsibilities

• Implements and maintains strategies and relationships for the alliance customer while serving as the key contact and advocate.
• Participates in the development and implementation of annual plans and supports long-term goals and direction with the regional management for assigned alliance accounts.
• Ensures there is agreement compliance, customer satisfaction, relationship and process integration, core team communication and follow through for assigned alliance customers.
• Ensures consistent, accurate communication between the alliance customer and Border States.
• Uses established performance metrics to help drive continuous improvement.

Skills

Customer relationship management

English proficiency

Cross-functional collaboration

Vendor management

Sourcing

Education

Four-year degree in business, sales, marketing or trade

Tools

SAP software

Microsoft Office

Job description

Border States in Pewaukee, Wisconsin, seeks an Alliance Manager to guide key customer relationships, develop and implement plans, and drive satisfaction and retention. You will coordinate branch and corporate resources for alliance accounts and help develop strategic improvements across procurement, logistics, operations, and finance.

The role requires strong communication, vendor alignment, and the ability to translate field feedback into actionable improvements.