Alliance Service Rep II — Customer Solutions & Orders

Border States Industries, Inc.; City of Pewaukee (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

ESOP (Employee Stock Ownership Plan)

401(k) Retirement Plan

Paid holidays

Volunteer time

Personal leave

Job summary

Border States Industries, Inc. in Pewaukee, WI is seeking an Alliance Service Representative II to support daily customer service operations, manage orders, and develop strong customer/vendor relationships to ensure high service levels.

The role requires knowledge of electrical distribution, 3+ years of related experience, and proficiency with SAP. This position emphasizes accurate order processing, timely follow-up, and collaboration across teams.

Qualifications

• 2-year business/trade degree preferred or the equivalent in work experience.
• 3+ years of prior customer service, city desk or sales experience.
• 3+ years of prior electrical distribution experience preferred.
• Technical ability to understand electrical systems.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email.
• Working knowledge of SAP software preferred.

Responsibilities

• Receives and enters orders in an accurate and timely manner.
• Processes EDI orders and other electronic orders (Auto Crib, SupplyTrax, portals, etc).
• Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs.
• Responsible for managing projects.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, expedites deliveries when necessary, and effectively processes returns to maximize value.
• Loads and maintains customer part numbers in the CMIR.
• Provides value to customer through the sourcing of material.
• Adheres to customer product standards and suggests alternates when needed.
• Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues and troubleshoots billing issues.
• Assists with and provides training as needed.
• Develops relationships with the customer and vendors to ensure high service levels are maintained.
• Utilizes and develops internal Border States network to solve customer issues.
• Assists with Emergency Response orders.

Skills

Customer service

Communication

Organizational skills

Electrical systems knowledge

Education

Two-year degree preferred

Tools

SAP

Job description

Border States Industries, Inc. in Pewaukee, WI is seeking an Alliance Service Representative II to support daily customer service operations, manage orders, and develop strong customer/vendor relationships to ensure high service levels.

The role requires knowledge of electrical distribution, 3+ years of related experience, and proficiency with SAP. This position emphasizes accurate order processing, timely follow-up, and collaboration across teams.