Strategic Alliance & Customer Success Manager

Border States

Fremont (NE)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Employee Assistance Program

Life Insurance

Job summary

Border States in Fremont, NE (and other locations) seeks an Alliance Manager to support alliance accounts, coordinate branch and corporate resources, and drive customer satisfaction. You will develop plans for procurement, logistics, operations, technology and finance while maintaining long-term customer relationships and delivering measurable value.

Requires 5+ years in distribution sales, strong communication, MS Office and SAP proficiency; Border States offers an employee-owned culture and

Qualifications

Four-year degree in business, sales, marketing or trade or equivalent experience.
Minimum four years of customer service, marketing, quotation or sales experience preferred.
Minimum five years of prior distribution sales experience preferred.
Experience with presenting in front of a large group.
Technical competence in distribution to understand customer business drivers.
Must read, write and speak English clearly.
Strong working knowledge of PC Windows, Excel, Word, Access, PowerPoint, Internet and email. SAP software preferred.

Responsibilities

Implements and maintains alliance customer strategies and acts as the key contact and advocate.
Supports development and execution of annual plans with regional management for alliance accounts.
Ensures agreement compliance, customer satisfaction, and cross-functional integration of processes.
Maintains consistent, accurate communication between alliance customers and Border States.
Uses performance metrics to drive continuous improvement.
Collaborates with sourcing, engineering and customer standards to minimize total cost and ensure supply chain continuity.
Provides forecasts, strategy planning and coordination of initiatives for alliance customers.
Identifies performance or relationship concerns and reports them to executive management for resolution.
Participates in core team meetings and in developing short-term objectives to support satisfaction and retention.
Contributes to new supply chain solutions and feedback on customer needs and offerings.