AI-Powered CX Solutions Engineer

Cresta CTO & co; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Cresta CTO & co is seeking a Customer Engineer to deliver cutting-edge AI solutions to enterprise contact centers. The role demands collaboration with Solution Architects, managing multiple projects, and removing technical barriers to drive value for customers.

Ideal candidates will have strong experience in Contact Center technologies, AWS, and a knack for building solutions using APIs. This position is valued for boosting customer efficiency through innovative integrations.

Qualifications

• Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9.
• Ability to use APIs and SDKs to build value-added solutions.
• Operates with the enthusiasm of a salesperson; precise delivery.

Responsibilities

• Execute on integration design and project plan.
• Design, build and deploy applications using Cresta SDKs.
• Resolve technical issues with Customer Success Manager.

Skills

Contact Center and Customer Experience technologies

AWS

Git

APIs and SDKs

Job description

Cresta CTO & co is seeking a Customer Engineer to deliver cutting-edge AI solutions to enterprise contact centers. The role demands collaboration with Solution Architects, managing multiple projects, and removing technical barriers to drive value for customers.

Ideal candidates will have strong experience in Contact Center technologies, AWS, and a knack for building solutions using APIs. This position is valued for boosting customer efficiency through innovative integrations.