Senior Solution Architect: AI-Driven Contact Center

Salesforce; Illinois; On-site; USD 123,000 - 227,000; Full time

Benefits offered by this job

Travel up to 50%

Job summary

Salesforce is seeking a Sr. Solution Architect to lead strategic advisory work for the PACE organization, focusing on Agentforce Contact Center for large enterprise clients.

You will guide technology deployments, craft comprehensive solutions, and coordinate with product owners, business process owners, and technical teams to ensure ROI. The role demands strong communication, business acumen, and the ability to navigate C-suite discussions, delivering scalable, maintainable architectures while

Qualifications

• Extensive experience with Agentforce Contact Center configuration and customization.
• Proven ability to lead discovery sessions and write clear user stories.
• Experience documenting business processes and system designs using diagrams.

Responsibilities

• Serve as a strategic, trusted advisor for PACE industry clients focusing on Agentforce Contact Center.
• Guide customers in deploying emerging technologies to drive business value.
• Lead delivery across multiple workstreams with cross-functional teams.
• Drive program vision and articulate strategies to enable Salesforce technology implementations.
• Identify and manage risk areas, ensuring issue resolution and program alignment.
• Ensure customer expectations are well managed and solutions are negotiated with stakeholders.

Skills

Agentforce Config

AI Toolchains

Architecture Design

Requirements Gathering

Process Wireframes

Stakeholder Communication

Presentation Skills

Travel Planning

Education

Bachelor's degree in Technology or related field

Tools

UML

Visio / Diagramming Tools

Process Diagrams

Sequence Diagrams

Job description

Salesforce is seeking a Sr. Solution Architect to lead strategic advisory work for the PACE organization, focusing on Agentforce Contact Center for large enterprise clients.

You will guide technology deployments, craft comprehensive solutions, and coordinate with product owners, business process owners, and technical teams to ensure ROI. The role demands strong communication, business acumen, and the ability to navigate C-suite discussions, delivering scalable, maintainable architectures while