Strategic AI Search Customer Success Lead

Mastercard; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Job summary

A leading payment solutions company is seeking a Customer Success Specialist in New York City. This role focuses on onboarding and optimizing search capabilities for clients, requiring 3-8 years of relevant experience and a bachelor's degree. The ideal candidate will have expertise in AI-driven personalization and strong communication skills. The position offers a salary range of $90,000–$105,000 and follows a hybrid work model.

Qualifications

• 3–8 years of experience in search optimization, eCommerce, or personalization consulting.
• Proven success in onboarding and strategic advisory roles with enterprise clients.
• Strong understanding of search UX and merchandising.

Responsibilities

• Lead onboarding for new Experience Search clients.
• Deliver strategic consulting on search optimization.
• Analyze search performance data and provide insights.

Skills

Search optimization

E-commerce consulting

AI-driven personalization

Communication skills

Project management

Education

Bachelor's degree in marketing, business, analytics, or a related field

Tools

Search platforms (e.g., Algolia, Bloomreach)

Analytics tools

A/B testing tools

Job description

A leading payment solutions company is seeking a Customer Success Specialist in New York City. This role focuses on onboarding and optimizing search capabilities for clients, requiring 3-8 years of relevant experience and a bachelor's degree. The ideal candidate will have expertise in AI-driven personalization and strong communication skills. The position offers a salary range of $90,000–$105,000 and follows a hybrid work model.