AI-Driven Customer Insights Analyst

Crane Venture Partners; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Dynamic startup environment

Job summary

A leading AI SaaS company in New York is seeking a Customer AI Analyst to help clients achieve optimal AI outcomes. This role involves configuring customer accounts, optimizing prompts for LLMs, and delivering insightful performance reviews. Candidates should have at least 2 years in a data-focused role and solid communication skills. You will collaborate with cross-functional teams and have the opportunity to impact client strategies. This position offers a dynamic environment with growth potential.

Qualifications

• 2+ years of relevant experience in a customer-facing, data-focused role, technical account management, or consulting.
• Strong ability to translate complex data into strategies and recommendations.
• Experience in data analysis and optimization within a SaaS or AI environment.

Responsibilities

• Configure and optimize customer accounts for AI performance.
• Design, test, and refine prompts for high-quality outputs from LLMs.
• Deliver actionable insights, performance reviews, and strategy briefs.

Skills

Data analysis

Prompt engineering

Customer engagement

Communication skills

Organizational skills

Education

Bachelor’s degree in a technical, business, or finance-related field

Tools

Excel

SQL

BI dashboards

Job description

A leading AI SaaS company in New York is seeking a Customer AI Analyst to help clients achieve optimal AI outcomes. This role involves configuring customer accounts, optimizing prompts for LLMs, and delivering insightful performance reviews. Candidates should have at least 2 years in a data-focused role and solid communication skills. You will collaborate with cross-functional teams and have the opportunity to impact client strategies. This position offers a dynamic environment with growth potential.