Head of US Post-Sales & AI Platform Adoption

3Search; New York (NY); On-site; USD 200,000 - 340,000; Full time

Benefits offered by this job

Equity

Job summary

3Search is seeking a Customer Success Leader for its AI Agent Platform in New York City. This full-time, NYC office-based role offers $200k-$250k base and $260k-$340k OTE plus equity.

You will unify US post-sales across CS, deployment and solutions engineering, while personally managing strategic enterprise accounts. You’ll build the US function, set onboarding/ escalation playbooks, and shape hiring as the team scales.

Qualifications

• Post-sales leadership across CS plus onboarding, implementation or deployment, and Solutions Engineering, not only a CSM team.
• Recent, hands-on ownership of complex enterprise accounts with adoption/retention/expansion results.
• Built or rebuilt a post-sales team, process or playbook in an early-stage or high-growth B2B SaaS company.
• Comfort with technical products and understanding deployment/ integrations drive adoption.
• Experience using AI tools in your own work and curiosity about AI in enterprise workflows.
• Strong cross-functional instincts: raise problems early, make trade-offs and influence without your title.

Responsibilities

• Bring US post-sales together across CS, Deployment and Solutions Engineering.
• Personally own a set of strategic enterprise accounts from onboarding to retention and expansion.
• Write the first US playbooks for onboarding, deployment, escalation and resourcing.
• Partner closely with Sales and Product so customer feedback informs the product and GTM.

Skills

Post-sales leadership

Enterprise account ownership

Team building

AI tools experience

Job description

3Search is seeking a Customer Success Leader for its AI Agent Platform in New York City. This full-time, NYC office-based role offers $200k-$250k base and $260k-$340k OTE plus equity.

You will unify US post-sales across CS, deployment and solutions engineering, while personally managing strategic enterprise accounts. You’ll build the US function, set onboarding/ escalation playbooks, and shape hiring as the team scales.