Strategic AI SaaS Account Manager (Mid–Enterprise)

Wix.com, Inc.; San Diego (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

RSUs

401K matching

Equity & ESPP

Job summary

Base44, an AI-powered software development platform, is seeking an Account Manager to manage business customers from SMBs to enterprises and drive growth while ensuring customers realize maximum value from our platform. The role emphasizes onboarding, adoption, renewals, and ongoing engagement with a focus on delivering ROI and a seamless client experience.

You will collaborate with sales, product, marketing, and support, using AI tools to boost productivity and build scalable processes; base

Qualifications

• 4+ years of account management or customer success experience in a B2B technology company, preferably a startup.
• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
• Proven track record of driving account growth, renewals, and customer satisfaction
• Exceptional communication, presentation, and relationship-building skills
• Strong problem-solving abilities and a passion for helping clients achieve their goals
• Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
• A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out — you don't wait for a system to exist before creating one
• Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding

Responsibilities

• Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor
• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
• Use AI tools proactively to enhance your own productivity and the team's from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work
• Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health
• Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

Skills

Account management

Customer success

Communication

Relationship-building

Presentation

Problem-solving

Organized

Tools

AI tools

Job description

Base44, an AI-powered software development platform, is seeking an Account Manager to manage business customers from SMBs to enterprises and drive growth while ensuring customers realize maximum value from our platform. The role emphasizes onboarding, adoption, renewals, and ongoing engagement with a focus on delivering ROI and a seamless client experience.

You will collaborate with sales, product, marketing, and support, using AI tools to boost productivity and build scalable processes; base