Strategic AI Outcomes Manager – Enterprise Tech

Anthropic Limited; San Francisco (CA); Hybrid; USD 200,000 - 265,000; Full time

Benefits offered by this job

Equity donation matching

Generous vacation and parental leave

Flexible working hours

Office in San Francisco

Job summary

Anthropic is hiring an Outcomes AI Manager for Strategic Tech Customers in San Francisco. You will own customer operations across strategic accounts, guide deployments of Claude API, Claude Code, and Cowork, and drive adoption and measurable value.

You will partner with executives across Fortune 500 tech customers, shape their AI roadmap, and lead change management programs to scale usage. Office-based hybrid role with strong growth in enterprise AI adoption.

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
• Native English and Spanish
• Experience with F500 tech companies, SaaS platforms, or digital-first businesses at exec level
• Ability to lead organization-wide change/adoption programs for a product requiring C-suite sponsorship
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders
• Proven track record managing a portfolio of accounts with multiple enterprise motions in parallel
• Cross-functional collaboration to represent the customer and align stakeholders
• Passion for AI and responsible development of Claude Code and related tooling

Responsibilities

• Build strategic relationships with key customer decision makers in complex organizations
• Own customer operations across the lifecycle with structured account reviews
• Become an expert in Anthropic’s Claude products to guide customers to the right solutions
• Develop ROI hypotheses and quantify outcomes to justify ongoing investments
• Monitor usage patterns across Claude surface areas to maximize value
• Socialize Anthropic’s product roadmap and engage Product PMs
• Develop and execute change management strategies for end-user adoption
• Prioritize across the account’s multiple workstreams with repeatable motions

Skills

Customer Success

Technical Account Management

Solutions Engineering

Strategy Consulting

English

Spanish

Executive-level collaboration

Tools

Claude API

Claude Code

Cowork

Job description

Anthropic is hiring an Outcomes AI Manager for Strategic Tech Customers in San Francisco. You will own customer operations across strategic accounts, guide deployments of Claude API, Claude Code, and Cowork, and drive adoption and measurable value.

You will partner with executives across Fortune 500 tech customers, shape their AI roadmap, and lead change management programs to scale usage. Office-based hybrid role with strong growth in enterprise AI adoption.