Enterprise AI Outcomes Manager - Strategic Tech

WinsAbove; San Francisco, Seattle, New York, Washington (CA, WA, NY, District of Columbia); Hybrid; USD 200,000 - 265,000; Full time

Benefits offered by this job

Office in SF

Flexible working hours

Vacation and parental leave

Equity donation matching

Job summary

Anthropic is seeking an outcomes-oriented manager to drive AI adoption for strategic tech customers within a hybrid, location-based policy in the United States. You will partner with executives to understand multi-year business objectives, map them to Claude capabilities, and deliver measurable value across API, Claude Code and Cowork.

You will own the lifecycle, build strong relationships with decision makers, develop ROI-backed value stories, and lead change management programs to maximize

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Native English and Spanish.
• Experience with F500 tech companies, SaaS platforms, or digital-first businesses at the exec level.
• Experience leading organization-wide change or adoption programs for enterprise products.

Responsibilities

• Build trusting, strategic relationships with senior customer decision makers.
• Own customer operations across the lifecycle with structured assessments and reviews.
• Become an expert in Anthropic's products across API, Claude Code and Cowork.
• Develop ROI hypotheses and quantify outcomes to justify continued investment.
• Monitor usage and identify optimization opportunities across Claude surface areas.
• Guide customers through product roadmap and new features.
• Develop change management strategies to drive adoption and value.

Skills

Customer Success

Technical Account Management

Solutions Engineering

Strategy Consulting

AI/ML concepts

API integrations

Job description

Anthropic is seeking an outcomes-oriented manager to drive AI adoption for strategic tech customers within a hybrid, location-based policy in the United States. You will partner with executives to understand multi-year business objectives, map them to Claude capabilities, and deliver measurable value across API, Claude Code and Cowork.

You will own the lifecycle, build strong relationships with decision makers, develop ROI-backed value stories, and lead change management programs to maximize