Strategic CSM for AI-Driven SaaS (Remote)

Canals; Denver (CO); Remote; USD 90,000 - 140,000; Full time

Job summary

Canals, a remote-first software company serving wholesale distributors, seeks a Customer Success Manager in the United States. You will own post-sale relationships for a portfolio, lead onboarding, drive adoption, and manage renewals across teams. Collaborate with Product and Engineering to resolve issues and surface insights as we scale.

You’ll lead business reviews, track usage metrics, and build scalable playbooks while ensuring a customer-first experience across Canals’ diverse client base.

Qualifications

• Own a portfolio of customer relationships and drive adoption, retention and renewals.
• Lead onboarding and training sessions for quick rollout across teams.
• Monitor usage and engagement metrics to identify adoption gaps and renewal risks.
• Partner with Product and Engineering to surface insights and resolve issues.

Responsibilities

• Own a portfolio of customer relationships, driving adoption, retention, and renewals.
• Lead onboarding and customer training sessions to ensure quick, confident rollout across teams.
• Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks.
• Partner with Product and Engineering to surface customer insights and resolve issues efficiently.
• Facilitate regular business reviews to demonstrate ROI and align on future goals.
• Contribute to scalable systems, playbooks, and processes as we grow.
• Champion a customer-first mindset across Canals.

Skills

Portfolio management

Onboarding

Training

Renewals

Adoption

Customer engagement

Tools

CRM software

Job description

Canals, a remote-first software company serving wholesale distributors, seeks a Customer Success Manager in the United States. You will own post-sale relationships for a portfolio, lead onboarding, drive adoption, and manage renewals across teams. Collaborate with Product and Engineering to resolve issues and surface insights as we scale.

You’ll lead business reviews, track usage metrics, and build scalable playbooks while ensuring a customer-first experience across Canals’ diverse client base.