Customer Success Manager

Sensos; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sensos in New York is seeking a technically fluent Customer Success Manager to own customer relationships end-to-end, from implementation to renewal and expansion. This hybrid role bases in the Greater New York area with up to 20% travel and a couple of in-person days per week at our NY office.

You’ll bridge customer needs with technical realities, oversee onboarding and adoption, and work closely with Sales, Product, and Support to drive value and growth.

Qualifications

• Technical depth to read and reason about data and software configuration.
• Hands-on AI fluency: able to sell, train on, and explain AI solutions.
• Natural translator between product specs and business strategy.
• Domain knowledge in Supply Chain, Logistics, or related tech.
• 3–6 years in Customer Success or customer-facing SaaS roles.
• Proven ownership of renewals and expansion.
• Excellent communication and proactive, independent mindset.

Responsibilities

• Lead technical onboarding, implementation, and product configuration across integrations and workflows.
• Resolve technical questions as a trusted advisor across backend/frontend systems.
• Act as trusted advisor on solutions, training customers, and delivering value.
• Translate between customer needs and technical realities for both audiences.
• Own the full customer lifecycle end-to-end: implementation, onboarding, adoption, renewals, and expansion.
• Build strong relationships with customer stakeholders, including executives.
• Drive upsells and portfolio growth with proven expansion ownership.
• Collaborate with Sales, Product, and Support to drive outcomes.

Skills

Technical depth

AI fluency

Account ownership

Communication

SaaS experience

Renewals ownership

Job description

About Us

Supply chains run the world. We make them run themselves. At Sensos, we turn real-world data into a trusted foundation that enables companies to transform their supply chains into autonomous execution services, acting before problems arise, at scale. We're a fast-moving global team at the intersection of data, agentic AI, autonomous execution, and global supply chains.

If you want to work on technology that's fundamentally changing how global supply chains operate, let's talk!

The Role

We're looking for a technically fluent Customer Success Manager based in the Greater New York metropolitan area to own customer relationships end-to-end: implementation, onboarding, adoption, renewals, and expansion. This isn't a support role or a hand-holding role. You'll be the accountable owner of your accounts, combining genuine technical depth with commercial drive.

You’ll be central to how we bring AI-powered supply chain solutions to life for our customers technically, and how we grow with them commercially over time. This is a hybrid role requiring a couple of in-person days a week at our New York office and up to 20% travel.

Compensation is comprised of a base salary + bonus based on Customer Success company bonus plan.

What You’ll Do

• Lead technical onboarding, implementation, and product configuration across integrations and workflows
• Resolve technical questions as a trusted advisor: troubleshoot and resolve issues across backend/frontend systems before escalation
• Act as a trusted advisor on our solutions, explaining how they work, training customers, and helping them realize value from them
• Translate fluently between customer needs and technical realities in both directions, with both audiences
• Own the full customer lifecycle end‑to‑end: implementation, onboarding, adoption, renewals, and expansion
• Build strong relationships across customer stakeholders, including executive sponsors
• Drive upsells and portfolio growth; proven expansion ownership is a must
• Work closely with Sales, Product, and Support teams to drive customer outcomes and influence the roadmap

What You Bring

• Technical enough to read and reason about data, understand how software is built, and navigate backend/frontend systems, integrations, and workflow configuration independently
• Hands‑on AI fluency: you don't just use AI tools, you can sell, train on, and explain AI solutions to customers
• A natural translator: equally comfortable in a product spec conversation and a business strategy discussion
• Domain knowledge in Supply Chain, Logistics, or supply chain tech
• 3–6 years in Customer Success or a customer-facing Product role in a SaaS environment
• Proven ownership of portfolio renewals and expansion
• Excellent communication skills and a proactive, independent mindset who will thrive in a fast-paced startup environment

Nice to Have

• Experience with IoT, sensors, or hardware‑adjacent software platforms
• Fluency in Spanish