Strategic Enterprise CSM for AI Insight Platform

Method Recruiting, a 3x Inc. 5000 company; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

On-site in New York City

Job summary

Our client is a rapidly growing AI company in New York City transforming how enterprises conduct customer research and turn feedback into actionable insights. The Customer Success Manager will own strategic customer relationships, guide onboarding and adoption, and help clients maximize value from the platform in a fast-moving environment.

The role is ~60% day-to-day customer support and enablement and ~40% strategic account growth, including expansion conversations and executive engagement.

Qualifications

• Approximately 5–8 years of professional experience in a customer-facing role.
• Experience with enterprise SaaS, consulting, banking, professional services, or account management.
• Able to own relationships with enterprise and Fortune 500 customers.
• Strong communication, translating complex info into executive-ready conversations.
• Highly organized, able to multi-thread priorities.

Responsibilities

• Own a portfolio of 15–45 accounts and guide onboarding, adoption, and strategic planning.
• Serve as a trusted advisor to identify opportunities and prevent churn.
• Monitor usage and address adoption gaps and risks.
• Build relationships across organizations and expand engagement to new teams.
• Lead QBRs, executive check-ins, training, and product demos.
• Support renewals and seat/platform expansion opportunities.
• Troubleshoot needs and coordinate with internal teams to resolve issues.
• Provide customer feedback to Product and Engineering to shape playbooks as the company scales.

Skills

Customer-facing

Account management

Communication

Organization

Problem solving

Strategic thinking

Job description

Our client is a rapidly growing AI company in New York City transforming how enterprises conduct customer research and turn feedback into actionable insights. The Customer Success Manager will own strategic customer relationships, guide onboarding and adoption, and help clients maximize value from the platform in a fast-moving environment.

The role is ~60% day-to-day customer support and enablement and ~40% strategic account growth, including expansion conversations and executive engagement.