Senior CS Manager, AI-Driven Growth (Hybrid NYC)

Liminal; New York (NY); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Equity

Medical, dental, and vision coverage

401(k)

Hybrid work in Union Square, NYC

Job summary

Liminal, the intelligence platform for teams building and buying safe technology, is hiring a Customer Success Manager to own a portfolio of accounts in a B2B SaaS environment. You will drive adoption, run 90-day onboarding, monitor usage, and collaborate across advisory, research, product, and sales to deliver outcomes.

You should have 3+ years in customer-facing roles, with 2+ years in CS, a data-driven mindset, and experience with usage-based or consumption models.

Qualifications

• 3+ years in customer-facing roles, incl. 2+ years as CS in B2B SaaS.
• Bias toward customer outcomes; detail-oriented and proactive.
• Experience with usage-based or consumption models.

Responsibilities

• Own a portfolio of accounts as trusted advisor and grow relationships.
• Coordinate with advisory, research, product, and sales to deliver the right intelligence.
• Turn customer questions into business outcomes with game plans and Coach AI.
• Lead quarterly business reviews tying goals to platform usage.
• Monitor usage patterns and flag expansion opportunities.
• Keep HubSpot data up to date with health scores and signals.

Skills

Customer success

Data-driven

SaaS experience

Stakeholder management

Tools

HubSpot

Job description

Liminal, the intelligence platform for teams building and buying safe technology, is hiring a Customer Success Manager to own a portfolio of accounts in a B2B SaaS environment. You will drive adoption, run 90-day onboarding, monitor usage, and collaborate across advisory, research, product, and sales to deliver outcomes.

You should have 3+ years in customer-facing roles, with 2+ years in CS, a data-driven mindset, and experience with usage-based or consumption models.