Strategic AI Customer Success Leader

LexisNexis; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with match

Wellbeing programs

Headspace app subscription

Employee Assistance Program

Time-off programs

Family benefits

Job summary

LexisNexis is seeking a Strategic Customer Success Manager to guide a select portfolio of high-value clients through adoption, scale, and business value realization of Nexis+ AI. You’ll act as a trusted advisor, drive proactive engagement, and partner with Sales, Product, Support, and Engineering to shape AI adoption and outcomes.

You will own post-sale relationships, craft success plans, coordinate across teams, and identify expansion opportunities while mitigating risk and ensuring long-term

Qualifications

• 5+ years in Customer Success, Account Management, or similar client-facing roles, ideally with AI/SaaS products.
• Experience managing enterprise or strategic accounts, driving adoption of new or evolving technology.
• Exceptional communication, presentation, and relationship-building skills, including with C-suite.

Responsibilities

• Own and deepen relationships with a portfolio of strategic accounts, guiding adoption and scaling of our AI solution.
• Understand client goals and KPIs and how our AI solution fits into their broader strategy.
• Lead onboarding, adoption, and expansion with a focus on deep, sustained engagement with our AI solution.

Skills

Enterprise accounts

Executive communication

Cross-functional collaboration

Strategic advisory

AI/SaaS familiarity

Tools

Salesforce

Gainsight

ChurnZero

Job description

LexisNexis is seeking a Strategic Customer Success Manager to guide a select portfolio of high-value clients through adoption, scale, and business value realization of Nexis+ AI. You’ll act as a trusted advisor, drive proactive engagement, and partner with Sales, Product, Support, and Engineering to shape AI adoption and outcomes.

You will own post-sale relationships, craft success plans, coordinate across teams, and identify expansion opportunities while mitigating risk and ensuring long-term