VP, AI-Driven Customer Success & Growth

EvenUp; United States; Hybrid; USD 180,000 - 290,000; Full time

Benefits offered by this job

Home office stipend

401(k) US plan

RRSP for Canada

Paid parental leave

In-person hubs in SF and Toronto

Job summary

EvenUp seeks a VP of Customer Success to lead post-sales and scale our AI-adoption across enterprise law firms. You will oversee AI Adoption, CSM, Customer Support, Account Management, and Strategic Accounts while partnering with executive leadership to drive retention and expansion.

The role requires a strong track record in executive Customer Success leadership, data-driven strategy, and collaboration with Product and Revenue teams to accelerate value realization for LexisNexis integrations.

Qualifications

• 15+ years of Customer Success and Account Management leadership in high-growth vertical SaaS, enterprise software, or legaltech.

Responsibilities

• Lead AI adoption and change-management strategies across post-sales functions.
• Drive account expansion and retention through proactive playbooks and executive sponsorship.
• Scale ecosystem partnerships and manage complex enterprise implementations.
• Build and benchmark a world-class CS organization with clear metrics and onboarding frameworks.
• Collaborate with Product, Engineering, and Revenue to align roadmaps with customer feedback.

Skills

Executive leadership

AI change management

Revenue growth & retention

Cross-functional collaboration

Data-driven operations

Job description

EvenUp seeks a VP of Customer Success to lead post-sales and scale our AI-adoption across enterprise law firms. You will oversee AI Adoption, CSM, Customer Support, Account Management, and Strategic Accounts while partnering with executive leadership to drive retention and expansion.

The role requires a strong track record in executive Customer Success leadership, data-driven strategy, and collaboration with Product and Revenue teams to accelerate value realization for LexisNexis integrations.