Strategic AI Customer Success Manager | Growth & Adoption

LexisNexis Legal & Professional; Raleigh (NC); Presencial; USD 100.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with match

Wellbeing resources

Life and Disability Insurance

Family benefits

Descripción de la vacante

LexisNexis Legal & Professional is seeking a Strategic Customer Success Manager in Raleigh to guide a portfolio of high-value clients through Nexis+ AI adoption and expansion. You will act as a trusted advisor and champion client value across their AI journey.

You will partner with Sales, Product, Support and Engineering to tailor onboarding, define success plans, and uncover expansion opportunities while driving retention and measurable outcomes.

Formación

• 5+ years in customer success or account management with AI/SaaS products.
• Experience with enterprise/strategic accounts and tech adoption.
• Excellent communication and relationship-building with C-suite.
• Strong business acumen and a consultative approach.
• Ability to influence cross-functionally and navigate ambiguity.
• Familiar with CRM tools like Salesforce, Gainsight, ChurnZero.

Responsabilidades

• Own and deepen relationships with strategic accounts and guide adoption and scaling of AI solution.
• Understand client goals, KPIs, and how AI solutions fit into strategy.
• Lead onboarding, adoption, and expansion with deep engagement.
• Collaborate with Sales, Product, Support, and Engineering to champion priorities.
• Develop and execute success plans, QBRs, and health checks.
• Identify upsell, cross-sell, and renewal opportunities with Sales.
• Mitigate risk and resolve escalations to ensure retention.
• Deliver insights and industry trends to maximize value.
• Track metrics and translate into a value story for clients.

Conocimientos

Customer Success

Account Management

Communication

Cross-functional collaboration

C-suite communication

Consultative approach

CRM tools

Herramientas

Salesforce

Gainsight

ChurnZero

Descripción del empleo

LexisNexis Legal & Professional is seeking a Strategic Customer Success Manager in Raleigh to guide a portfolio of high-value clients through Nexis+ AI adoption and expansion. You will act as a trusted advisor and champion client value across their AI journey.

You will partner with Sales, Product, Support and Engineering to tailor onboarding, define success plans, and uncover expansion opportunities while driving retention and measurable outcomes.