Strategic Aerospace & Defense Account Manager — Space

Nortech Systems, Inc.; Bemidji (MN); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Tuition reimbursement

Paid time off

Company-paid base medical plan

Job summary

Nortech Systems, Inc. is seeking an experienced Customer Account Manager – Aerospace/Defense & Space to be the primary contact for strategic customers, manage relationships, and drive new business while ensuring delivery, profitability, and quality.

You will coordinate new product introductions, monitor key metrics, and collaborate with internal teams to meet customer requirements and continuous improvement goals. This role emphasizes cross-functional leadership and strategic account management.

Qualifications

• Bachelor’s degree or equivalent with five years’ experience in a technical manufacturing environment.
• Experience handling customer inquiries and supporting DoD/aerospace customers.
• Proficiency with ERP/CRM and data analysis tools to manage customer records and reports.

Responsibilities

• Build and maintain relationships with assigned aerospace/defense customers; negotiate and develop new business.
• Participate in business development, quote administration, and onboarding experiences.
• Lead or support new product introductions (NPI) and change requests with internal partners.
• Monitor key account metrics (OTD, quality, profitability, inventory) and report findings.
• Coordinate and resolve customer inquiries from initial contact to resolution with cross-functional teams.
• Identify trends in product quality, packaging, delivery, or invoicing; contribute to continuous improvement.
• Oversee data entry in company systems and support training of Customer Account Representatives.
• Assist with escalated inquiries including shipping, quality, invoicing, and payments.
• Align customer forecasts and master plans with production schedules; propose solutions to issues.
• Support P&L management by customer, including revenue, costing, and pricing activities.
• Promote use of company software tools for quoting and forecasting; communicate findings to teams.
• Provide monthly/quarterly performance updates and value delivery reports.
• Monitor contract performance to ensure compliance with defense mandates (CMMC).
• Review complex aerospace/defense requirements and translate them to internal teams.
• Participate in planning, proposals, contracts, and onboarding tasks.
• Demonstrate Nortech’s Mission, Core Values, policies and procedures.

Skills

Relationship building

Communication skills

Manufacturing experience

Aerospace & Defense experience

Strategic thinking

Data-driven decisions

Continuous improvement

Education

Bachelor's degree or equivalent

Tools

ERP systems

CRM systems

Excel

Epicor

Job description

Nortech Systems, Inc. is seeking an experienced Customer Account Manager – Aerospace/Defense & Space to be the primary contact for strategic customers, manage relationships, and drive new business while ensuring delivery, profitability, and quality.

You will coordinate new product introductions, monitor key metrics, and collaborate with internal teams to meet customer requirements and continuous improvement goals. This role emphasizes cross-functional leadership and strategic account management.