Strategic Accounts Leader: Growth & Retention

Nortech Systems Inc; Maple Grove (MN); Vor Ort; USD 130.000 - 160.000; Vollzeit

Zusammenfassung

Nortech Systems Inc in Minnesota seeks a senior customer account leader to drive staffing, planning, and customer support for key accounts. You will partner with Business Development, Engineering, Finance, and Supply Chain to deliver excellent service and healthy relationships.

Responsibilities include leading teams, overseeing onboarding and training, managing KPIs, and driving initiatives like NPI or expansion to optimize outcomes for Nortech and its customers.

Qualifikationen

• Five years' experience managing customer relationships and leading teams in a technical manufacturing environment.
• Proven ability to coordinate with sales, production, engineering and supply chain partners.
• Experience identifying, contracting and implementing new business opportunities with customers.
• Ability to interpret contracts, invoices, pricing, parts, and production reports.
• Maintaining customer records using ERP/CRM and related tools.
• Experience with new product introductions in manufacturing.

Aufgaben

• Analyze customer needs and how Nortech products optimize outcomes; develop action plans.
• Oversee hiring, onboarding, coaching, and development of customer account staff.
• Lead teams to ensure training on company products, systems, and procedures.
• Direct and improve use of customer support systems and escalation steps.
• Set goals with direct reports and evaluate progress annually.
• Allocate work, monitor capacity, and address performance concerns.
• Monitor KPIs on customer satisfaction, order entry, delivery, margins, and more.
• Anticipate staffing needs to support new business and maintain service levels.
• Handle escalated customer concerns and facilitate resolutions.
• Review reports to identify and address patterns in product quality, delivery, or invoicing.
• Represent strategic accounts and delegate tasks to meet customer needs.
• Demonstrate Nortech's mission, core values, policies and procedures.

Kenntnisse

Customer relationships

Team leadership

Cross-functional collaboration

Contract review & invoicing

ERP/CRM system usage

Ausbildung

Bachelor's degree

High School diploma with 8 years experience

Tools

Epicor

ERP/CRM software

Excel

PowerPoint

Jobbeschreibung

Nortech Systems Inc in Minnesota seeks a senior customer account leader to drive staffing, planning, and customer support for key accounts. You will partner with Business Development, Engineering, Finance, and Supply Chain to deliver excellent service and healthy relationships.

Responsibilities include leading teams, overseeing onboarding and training, managing KPIs, and driving initiatives like NPI or expansion to optimize outcomes for Nortech and its customers.