Strategic Account Manager - Aerospace & Defense

GS Precision Inc; Brattleboro (VT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & Vision

Holidays

Life Insurance

Short-Term Disability

401k Matching

HRA

FSAs

PTO

Dependent Care

EAP

Educational Assistance

Referral Bonus

Safety Shoes

Safety Glasses

Shift Differentials

Bereavement Leave

Job summary

GS Precision Inc. is seeking a skilled account manager to oversee strategic customer relationships in our aerospace and defense manufacturing environment. You will coordinate with production and planning to keep orders, schedules, and deliveries aligned with customer needs, while maintaining high service levels.

The role demands strong data accuracy, proactive communication across channels, and the ability to resolve issues quickly to protect timelines and customer satisfaction.

Qualifications

• Bachelor’s Degree or 3-5 years of equivalent experience.
• Experience with MRP, ERP, and customer service requirements.
• Analytical skills, problem solving, conflict resolution.
• Computer skills, manufacturing software, MS Office.
• Verbal and written communication.
• Attention to detail.
• Sense of urgency.

Responsibilities

• Proficient with spreadsheets – updating and tracking spreadsheets for customers and for the sales department to provide weekly, bi-weekly, or monthly updates.
• Attention to detail - verifying the accuracy of orders and quotes, general data entry.
• Communicating with customers through various channels; email, portal, phone.
• Understanding order process and parts for providing production status, coordinating special instructions, and managing customer requests.
• Ability to perform professionally in situations when customers become upset because of late orders or the inability to get an order when they need it.
• Respond quickly and accurately to inquiries and follow up, as needed.
• Interact professionally with co-workers and management.
• Learn and provide backup for Order Entry.

Skills

Analytical skills

Problem solving

Conflict resolution

Verbal & written communication

Attention to detail

Sense of urgency

Education

Bachelor’s degree or 3-5 years of equivalent experience

Tools

MS Office

MRP

ERP

Job description

GS Precision Inc. is seeking a skilled account manager to oversee strategic customer relationships in our aerospace and defense manufacturing environment. You will coordinate with production and planning to keep orders, schedules, and deliveries aligned with customer needs, while maintaining high service levels.

The role demands strong data accuracy, proactive communication across channels, and the ability to resolve issues quickly to protect timelines and customer satisfaction.