Strategic Advisor, Third-Party Returns & Reverse Logistics

Cardinal Health, Inc.; Michigan; On-site; USD 68,000 - 96,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k savings plan

Paid time off

Health savings account

Flex spending accounts

Disability coverage

Work-Life resources

Paid parental leave

Wellness programs

Job summary

Cardinal Health, Inc. is seeking a Global Process Owner to standardize processes and policies across silos and geographies, driving end-to-end process improvements and compliance.

The role focuses on identifying investments in technology and process changes to enhance policy execution. The Advisor, Third Party Returns/Reverse Logistics will act as the day-to-day liaison among third party returns processors and Cardinal Health, coordinating with Operations, Sales, Finance, Sourcing, QRA, Legal,

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 4-8+ years of pharmaceutical logistics/operations industry experience, preferred
• Experience in high volume logistics with an emphasis on customer focus and operational excellence preferred; reverse logistics environment a plus
• Project management experience preferred, but not required
• Prior Lean Certification preferred (White Belt, Yellow Belt, Kaizen Leader Training)
• Proficiency in Microsoft Excel and PowerPoint
• Possess strong analytical and problem-solving skills (Manhattan or SAP experience is a plus)
• Ability to work in dynamic, cross-functional teams in a matrixed environment while demonstrating strong work ethic and high degree of flexibility
• Ability to think strategically as well as execute on day-to-day activity with general guidance
• Effective interpersonal and negotiating skills, ability to influence others, conflict resolution and facilitation skills to successfully carry out responsibilities
• Strong communication skills
• Strong executive presence with ability to lead, message, and partner across and upwards
• Ability to travel 10-15%

Responsibilities

• Provide returns subject matter expertise across all programs (pre-funded, pass thru and DC)
• Monitors contractual compliance between Cardinal Health and third party returns processors
• Streamlines business flow with third parties and internal teams
• Ability to identify and implement improvements across people, process, and technology. Ensuring the change is managed for internal and external resources and that processes continue to adhere to quality standards
• Supports improvement of key performance indicators (KPIs) of the reverse logistics function, compiling monthly summaries of all returns costs and volumes and reviews them with leadership to monitor financial health
• Participates in calls with third party processor and QBRs
• Identifies and trains sales on best practices related to our third party returns program such as preferred contractual language and program adherence

Skills

Strong communication skills

Analytical and problem-solving skills

Cross-functional teamwork

Strategic thinking

Executive presence

Negotiation and conflict resolution

Leadership / mentoring

Willingness to travel

Education

Bachelor's degree in related field

Tools

Microsoft Excel

Microsoft PowerPoint

Manhattan

SAP

Job description

Cardinal Health, Inc. is seeking a Global Process Owner to standardize processes and policies across silos and geographies, driving end-to-end process improvements and compliance.

The role focuses on identifying investments in technology and process changes to enhance policy execution. The Advisor, Third Party Returns/Reverse Logistics will act as the day-to-day liaison among third party returns processors and Cardinal Health, coordinating with Operations, Sales, Finance, Sourcing, QRA, Legal,