Advisor, Third Party Returns/Reverse Logistics

Cardinal Health; Kentucky; Hybrid; USD 68,000 - 96,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Flexible spending accounts (FSAs)

Short- and long-term disability

Job summary

Cardinal Health seeks an Advisor for Third Party Returns/Reverse Logistics to coordinate with operations, sales, finance, sourcing, and legal. You will drive process improvements and ensure contractual compliance across third party processors while working with cross-functional teams in a dynamic environment.

The role requires 4–8+ years in pharmaceutical logistics/operations, with strong Excel/PowerPoint skills and the ability to travel 10–15%.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• Experience in high-volume logistics with focus on customer service and operational excellence preferred.
• Lean certification is a plus (White/Yellow Belt, Kaizen Leader).
• Proficiency in Excel and PowerPoint; strong analytical skills.

Responsibilities

• Serve as day-to-day liaison between third party returns processors and Cardinal Health.
• Monitor contract compliance between Cardinal Health and third party processors.
• Streamline business flow with third parties and internal teams.
• Identify and implement improvements across people, process, and technology.
• Ensure changes are managed for internal and external resources and adhere to quality standards.
• Support KPI improvements for reverse logistics and compile monthly cost/volume summaries.

Skills

Project management

Analytical skills

Change management

Cross-functional collaboration

Education

Bachelor's degree in related field

Tools

Microsoft Excel

PowerPoint

SAP

Job description

What Global Process Owner contributes to Cardinal Health Transformation enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies. Global Process Owners are responsible for standardizing process and policies as well as continuous improvement initiatives across functional silos, and geographic and business unit boundaries for end-to-end process. This job family analyzes service delivery metrics to identify opportunities for improvement, manage outcomes (financial, quality, risk and compliance) for all process design and implementation changes. Global Process Owners identify, prioritize and recommend technology and process-related investments to decision‑making bodies to improve policy, procedures or process.

Job Summary

The Advisor, Third Party Returns/Reverse Logistics will be the day-to-day liaison between third party returns processors and Cardinal Health, which includes Operations, Sales, Finance, Sourcing, QRA, Legal, Commercial Enablement, and Accounting.

Responsibilities

• Provide returns subject matter expertise across all programs (pre-funded, pass thru and DC)
• Monitors contractual compliance between Cardinal Health and third party returns processors
• Streamlines business flow with third parties and internal teams
• Ability to identify and implement improvements across people, process, and technology
• Ensuring the change is managed for internal and external resources and that processes continue to adhere to quality standards
• Supports improvement of key performance indicators (KPIs) of the reverse logistics function, compiling monthly summaries of all returns costs and volumes and reviews them with leadership to monitor financial health
• Participates in calls with third party processor and QBRs
• Identifies and trains sales on best practices related to our third party returns program such as preferred contractual language and program adherence

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred 4-8 + years of pharmaceutical logistics/operations industry experience, preferred
• Experience in high volume logistics with an emphasis on customer focus and operational excellence preferred; reverse logistics environment a plus
• Project management experience preferred, but not required
• Prior Lean Certification preferred (White Belt, Yellow Belt, Kaizen Leader Training)
• Proficiency in Microsoft Excel and PowerPoint
• Possess strong analytical and problem‑solving skills (Manhattan or SAP experience is a plus)
• Ability to work in dynamic, cross‑functional teams in a matrixed environment while demonstrating strong work ethic and high degree of flexibility
• Ability to think strategically as well as execute on day‑to‑day activity with general guidance
• Effective interpersonal and negotiating skills, ability to influence others, conflict resolution and facilitation skills to successfully carry out responsibilities
• Strong communication skills
• Strong executive presence with ability to lead, message, and partner across and upwards
• Ability to travel 10-15%

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Salary and Benefits

Anticipated salary range: $67,500 - $96,300

Bonus eligible: No

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/30/2026

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.

We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

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About Cardinal Health

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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