Advisor, Third Party Returns/Reverse Logistics

Cardinal Health; Indiana, Northern (PA, KY); Hybrid; USD 68,000 - 96,000; Full time

Job summary

Cardinal Health is hiring an Advisor, Third Party Returns/Reverse Logistics to act as the day-to-day liaison among third party processors and Cardinal Health, coordinating with Operations, Sales, Finance, Sourcing, Legal, Commercial Enablement, and Accounting. The role focuses on compliance, efficiency, and cross-functional collaboration across programs.

The position emphasizes monitoring KPIs, driving improvements in costs and volume management, and partnering with internal teams to streamline

Qualifications

• Bachelor's degree in related field, or equivalent work experience.
• 4-8+ years of pharmaceutical logistics/operations experience, preferred.
• Experience in high volume logistics with customer focus and operational excellence; reverse logistics a plus.
• Project management experience preferred.
• Lean Certification preferred (White/Yellow Belt, Kaizen Leader Training).
• Proficiency in Excel and PowerPoint.
• Strong analytical and problem-solving skills; SAP/Mahattan experience is a plus.
• Ability to work in cross-functional teams in a matrixed environment; strong communication and influence.

Responsibilities

• Provide returns subject matter expertise across all programs (pre-funded, pass thru and DC).
• Monitors contractual compliance between Cardinal Health and third party returns processors.
• Streamlines business flow with third parties and internal teams.
• Identifies and implements improvements across people, process, and technology; ensures change is managed.
• Supports improvement of KPIs of the reverse logistics function; compiles monthly summaries of returns costs and volumes.
• Participates in calls with third party processors and QBRs.
• Identifies and trains sales on best practices related to our third party returns program.

Skills

Analytical skills

Problem-solving

Executive presence

Strong communication

Cross-functional collaboration

Negotiation skills

Education

Bachelor's degree in related field

Tools

Excel

PowerPoint

SAP

Manhattan

Job description

## Advisor, Third Party Returns/Reverse LogisticsApply: OH-Ohio-Work from Home: IN-Indiana-Work from Home: MI-Michigan-Work from Home: PA-Pennsylvania-Work from Home: KY-Kentucky-Work from Home: Full time: Posted Today: 20186248**What Global Process Owner contributes to Cardinal Health**Transformation enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies. Global Process Owners are responsible for standardizing process and policies as well as continuous improvement initiatives across functional silos, and geographic and business unit boundaries for end-to-end process. This job family analyzes service delivery metrics to identify opportunities for improvement, manage outcomes (financial, quality, risk and compliance) for all process design and implementation changes. Global Process Owners identify, prioritize and recommend technology and process-related investments to decision-making bodies to improve policy, procedures or process.**Job Summary**The Advisor, Third Party Returns/Reverse Logistics will be the day-to-day liaison between third party returns processors and Cardinal Health, which includes Operations, Sales, Finance, Sourcing, QRA, Legal, Commercial Enablement, and Accounting.**Responsibilities*** Provide returns subject matter expertise across all programs (pre-funded, pass thru and DC)* Monitors contractual compliance between Cardinal Health and third party returns processors* Streamlines business flow with third parties and internal teams* Ability to identify and implement improvements across people, process, and technology. Ensuring the change is managed for internal and external resources and that processes continue to adhere to quality standards* Supports improvement of key performance indicators (KPIs) of the reverse logistics function, compiling monthly summaries of all returns costs and volumes and reviews them with leadership to monitor financial health* Participates in calls with third party processor and QBRs* Identifies and trains sales on best practices related to our third party returns program such as preferred contractual language and program adherence**Qualifications*** Bachelor's degree in related field, or equivalent work experience, preferred* 4-8 + years of pharmaceutical logistics/operations industry experience, preferred* Experience in high volume logistics with an emphasis on customer focus and operational excellence preferred; reverse logistics environment a plus* Project management experience preferred, but not required* Prior Lean Certification preferred (White Belt, Yellow Belt, Kaizen Leader Training)* Proficiency in Microsoft Excel and PowerPoint* Possess strong analytical and problem-solving skills (Manhattan or SAP experience is a plus)* Ability to work in dynamic, cross-functional teams in a matrixed environment while demonstrating strong work ethic and high degree of flexibility* Ability to think strategically as well as execute on day-to-day activity with general guidance* Effective interpersonal and negotiating skills, ability to influence others, conflict resolution and facilitation skills to successfully carry out responsibilities* Strong communication skills* Strong executive presence with ability to lead, message, and partner across and upwards* Ability to travel 10-15%**What is expected of you and others at this level*** Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects* May contribute to the development of policies and procedures* Works on complex projects of large scope* Develops technical solutions to a wide range of difficult problems* Solutions are innovative and consistent with organization objectives* Completes work; independently receives general guidance on new projects* Work reviewed for purpose of meeting objectives* May act as a mentor to less experienced colleagues**Anticipated salary range:** $67,500 - $96,300**Bonus eligible:**No**Benefits:**Cardinal Health offers a wide variety of benefits and programs to support health and well-being.* Medical, dental and vision coverage* Paid time off plan* Health savings account (HSA)* 401k savings plan* Access to wages before pay day with myFlexPay* Flexible spending accounts (FSAs)* Short- and long-term disability coverage* Work-Life resources* Paid parental leave* Healthy lifestyle programs**Application window anticipated to close:** 10/30/2026 \\*if interested in opportunity, please submit application as soon as possible.