Advisor, Third Party Returns/Reverse Logistics

cardinalhealth; Kentucky; Hybrid; USD 68,000 - 96,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid time off

Health savings account

401k savings plan

MyFlexPay access

Flexible FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an Advisor for Third Party Returns/Reverse Logistics to serve as the day-to-day liaison among third party returns processors and internal teams, including Operations, Sales, Finance and Legal.

The role focuses on standardizing processes, improving KPIs, and ensuring policy adherence across diverse functions. Expect consolidation of costs and collaboration with leadership to drive performance and strategic investments.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 4-8+ years of pharmaceutical logistics/operations experience.
• Experience in high-volume logistics with a focus on customer service and operational excellence.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to work in dynamic, cross-functional teams in a matrixed environment.

Responsibilities

• Provide returns subject matter expertise across all programs (pre-funded, pass thru and DC).
• Monitors contractual compliance between Cardinal Health and third party returns processors.
• Streamlines business flow with third parties and internal teams.
• Identify and implement improvements across people, process, and technology with managed changes.
• Assist in improving KPIs for reverse logistics and present monthly cost/volume summaries to leadership.
• Participate in calls with third party processors and QBRs.
• Train sales on best practices for the third party returns program.

Skills

Analytical thinking

Cross-functional collaboration

Strategic thinking

Strong communication skills

Education

Bachelor's degree in related field

Lean Certification

Tools

Microsoft Excel

PowerPoint

SAP

Manhattan

Job description

What Global Process Owner contributes to Cardinal Health

Transformation enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies.

Global Process Owners are responsible for standardizing process and policies as well as continuous improvement initiatives across functional silos, and geographic and business unit boundaries for end-to-end process. This job family analyzes service delivery metrics to identify opportunities for improvement, manage outcomes (financial, quality, risk and compliance) for all process design and implementation changes. Global Process Owners identify, prioritize and recommend technology and process-related investments to decision-making bodies to improve policy, procedures or process.

Job Summary

The Advisor, Third Party Returns/Reverse Logistics will be the d ay-to-day liaison between third party returns processors and Cardinal Health, which includes Operations, Sales, Finance, Sourcing, QRA, Legal, Commercial Enablement, and Accounting.

Responsibilities

• Provide returns subject matter expertise across all programs (pre-funded, pass thru and DC)
• Monitors contractual compliance between Cardinal Health and third party returns processors
• Streamlines business flow with third parties and internal teams
• Ability to identify and implement improvements across people, process, and technology. Ensuring the change is managed for internal and external resources and that processes continue to adhere to quality standards
• Supports improvement of key performance indicators (KPIs) of the reverse logistics function, compiling monthly summaries of all returns costs and volumes and reviews them with leadership to monitor financial health
• Participates in calls with third party processor and QBRs
• Identifies and trains sales on best practices related to our third party returns program such as preferred contractual language and program adherence

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred
• 4-8 + years of pharmaceutical logistics/operations industry experience, preferred
• Experience in high volume logistics with an emphasis on customer focus and operational excellence preferred; reverse logistics environment a plus
• Project management experience preferred, but not required
• Prior Lean Certification preferred (White Belt, Yellow Belt, Kaizen Leader Training)
• Proficiency in Microsoft Excel and PowerPoint
• Possess strong analytical and problem-solving skills (Manhattan or SAP experience is a plus)
• Ability to work in dynamic, cross-functional teams in a matrixed environment while demonstrating strong work ethic and high degree of flexibility
• Ability to think strategically as well as execute on day-to-day activity with general guidance
• Effective interpersonal and negotiating skills, ability to influence others, conflict resolution and facilitation skills to successfully carry out responsibilities
• Strong communication skills
• Strong executive presence with ability to lead, message, and partner across and upwards
• Ability to travel 10-15%

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

May contribute to the development of policies and procedures

Works on complex projects of large scope

Develops technical solutions to a wide range of difficult problems

Solutions are innovative and consistent with organization objectives

Completes work; independently receives general guidance on new projects

Work reviewed for purpose of meeting objectives

May act as a mentor to less experienced colleagues

Anticipated salary range: $67,500 - $96,300

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal

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