Strategic Accounts Specialist: Key Client Solutions

Sonepar USA; Mentor (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Irby Utilities is seeking a Strategic Accounts Associate to support selling efforts for key customers. You will assist in sales support tasks, client research, meeting preparations, and reporting to help drive account growth.

In this role you will handle customer orders, respond to RFQs, and coordinate with internal teams while maintaining excellent service and professional communication with clients and vendors. Strong Microsoft Office skills and the ability to prioritize workload are essential.

Qualifications

• Proficient in Microsoft Office Suite, such as Excel, Word, Teams & Powerpoint
• Effective verbal and written communication skills
• Ability to prioritize and manage time effectively
• Ability to collaborate with others and work effectively in a team environment
• Strong interpersonal skills and professional demeanor
• Strong problem-solving skills to address customer concerns
• Candidates must be able to read, write, and communicate proficiently in English to perform the essential functions of the position

Responsibilities

• Provide support with customer service order entry functions for orders received via the Internet as well as other sources.
• Assist in sales support tasks, including client research, meeting preparations and reports.
• Communicate directly with customers and understand client goals and project requirements.
• Provide support in responding to customer RFQ's (Request for Quote) by communicating Irby capabilities as they relate to customer requirements and determining competitive price levels.
• Support the overall Strategic Accounts selling effort from a corporate perspective.
• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
• Handle difficulties with customers, vendors and coworkers with diplomacy and seeks assistance when needed.
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Determine the make, type and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identify and utilize appropriate company and/or customer pricing systems.
• Communicate with customers via phone or in person to receive orders for products, or handles orders received via the Internet or EDI.
• Describe or demonstrate product, using samples or catalog, and emphasize saleable features.
• Solicit sale of new or additional products.
• Provide support in preparing lists of prospective customers via telephone, fax, e-mail, etc. to solicit orders.
• Provide support with oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise.
• Perform other special projects or duties as assigned.

Skills

MS Office

Excel

Verbal communication

Written communication

Time management

Team collaboration

Customer service

Education

Associate's degree or equivalent

Two to four years related experience

Job description

Irby Utilities is seeking a Strategic Accounts Associate to support selling efforts for key customers. You will assist in sales support tasks, client research, meeting preparations, and reporting to help drive account growth.

In this role you will handle customer orders, respond to RFQs, and coordinate with internal teams while maintaining excellent service and professional communication with clients and vendors. Strong Microsoft Office skills and the ability to prioritize workload are essential.