Strategic Accounts Specialist: Client Solutions

Sonepar USA; Northampton Township (Bucks County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K Plan

Competitive Medical Plans (medical, d2

Paid Time Off

Paid Company Holidays

Floating Holiday

On Demand Pay

Flexible Spending Accounts (Health and

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Long-term and Short-term Disability

Life Insurance

Job summary

Irby Utilities is seeking a Strategic Accounts Associate to support key customers through accurate order entry, client research, and detailed account planning.

You will collaborate with sales teams, respond to RFQs, prepare quotes, and help maintain strong customer relationships while delivering timely information to both customers and internal teams. This role emphasizes communication, organization, and problem solving in a dynamic environment.

Qualifications

• Proficient with MS Office (Excel, Word, PowerPoint, Teams)
• Strong verbal and written communication skills
• Ability to prioritize and manage time effectively
• Able to collaborate in a team environment
• Excellent interpersonal skills and professional demeanor
• Strong problem-solving abilities addressing customer issues

Responsibilities

• Provide support with customer service order entry functions for orders received via the Internet and other sources
• Assist in sales support tasks including client research, meeting preparations and reports
• Communicate directly with customers to understand goals and project requirements
• Support responses to customer RFQs by highlighting Irby capabilities and pricing
• Assist the Strategic Accounts selling effort from a corporate perspective
• Maintain professional relations and positive attitude with customers and coworkers
• Handle customer/vendor issues diplomatically and seek guidance when needed
• Develop product knowledge to assist customers and internal personnel
• Identify appropriate pricing systems and catalog references
• Receive orders via phone, in person, Internet, or EDI and document accurately
• Describe product features using samples or catalogs and promote saleable points
• Solicit new or additional product sales
• Prepare lists of prospective customers via phone, fax, or email to solicit orders
• Support with quotations or price estimates for standard and non-standard items
• Contribute to special projects as assigned

Skills

Microsoft Office Suite

Verbal and written communication

Time management

Team collaboration

Interpersonal skills

Problem solving

Education

Associate degree or equivalent

Job description

Irby Utilities is seeking a Strategic Accounts Associate to support key customers through accurate order entry, client research, and detailed account planning.

You will collaborate with sales teams, respond to RFQs, prepare quotes, and help maintain strong customer relationships while delivering timely information to both customers and internal teams. This role emphasizes communication, organization, and problem solving in a dynamic environment.