Strategic Accounts Lead — Customer Success & Analytics

MWI Animal Health; Harrisburg (Dauphin County); On-site; USD 70,000 - 95,000; Full time

Job summary

Cencora is seeking a Sr Strategic Account Specialist to manage day-to-day relationships with MVH strategic accounts, ensuring accurate billing, contract procedures, and delivery of customer reports. The role requires coordinating across internal teams to fulfill customer needs and improve service quality.

The position emphasizes analytical responsibilities, onboarding new associates, and maintaining detailed records in Orbit CRM, with a 8am-5pm MST schedule in the US.

Qualifications

• 2+ years related experience or Bachelor's degree, veterinary clinic experience desirable.
• Strong written and verbal communication skills.
• Proven customer service experience in a fast-paced environment.

Responsibilities

• Understand needs of Strategic Accounts and translate into action.
• Provide high-volume phone support and timely email responses.
• Handle inquiries, concerns, and requests via calls, emails and faxes.

Skills

Excel

Word

Outlook

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Education

Bachelor's degree

Tools

Orbit CRM

Microsoft Office

Job description

Cencora is seeking a Sr Strategic Account Specialist to manage day-to-day relationships with MVH strategic accounts, ensuring accurate billing, contract procedures, and delivery of customer reports. The role requires coordinating across internal teams to fulfill customer needs and improve service quality.

The position emphasizes analytical responsibilities, onboarding new associates, and maintaining detailed records in Orbit CRM, with a 8am-5pm MST schedule in the US.