Strategic Accounts Project Engineer - Field Support Lead

Eaton Group; Salt Lake City (UT); Remote; USD 86,000 - 126,000; Full time

Job summary

Eaton’s Critical Power Solutions Division seeks a Strategic Accounts Project Engineer to support the Mountain Region (US). The role collaborates with customers, technicians, and project managers to drive successful projects across territories including Salt Lake City.

It emphasizes proactive support, issue resolution, and strong internal communication. You will engage in documenting and managing projects, coordinating with dispatch and finance, and advancing CPS UPS and data center product

Qualifications

• Associate degree or 2+ years Field Service experience required.
• Minimum 2 years customer-facing project coordination experience.
• Must be legally authorized to work in the United States without company sponsorship.
• Must reside within the Mountain Region of the United States.

Responsibilities

• Develop and maintain relationships with internal and external customers for assigned projects.
• Initiate escalation calls with technical support to ensure timeline resolution.
• Leverage centralized resources to manage projects.
• Initiate work orders for projects in collaboration with the dispatch team to get orders assigned to technicians.
• Manage work orders to completion and collaborate with finance for invoicing.
• Act as the technical liaison between customers and field service engineers to efficiently carry out daily tasks.
• Serve as the customer’s advocate by relaying appropriate urgency and escalating issues as required.
• Pursue continuous learning of CPS UPS and Data Center product distribution.
• Provide daily updates to project managers on status of projects.
• Manage meetings with on-site general contractors to ensure timeline milestones.

Skills

Relationship management

Escalation management

Project coordination

Communication

Education

Associate degree (Engineering or related)

Tools

Adobe Acrobat

Bluebeam

SAP

Salesforce

Microsoft 365 / O365

Job description

Eaton’s Critical Power Solutions Division seeks a Strategic Accounts Project Engineer to support the Mountain Region (US). The role collaborates with customers, technicians, and project managers to drive successful projects across territories including Salt Lake City.

It emphasizes proactive support, issue resolution, and strong internal communication. You will engage in documenting and managing projects, coordinating with dispatch and finance, and advancing CPS UPS and data center product