Strategic Accounts Project Engineer – Critical Power & UPS

Eaton Group; Raleigh (NC); Remote; USD 86,000 - 126,000; Full time

Job summary

Eaton’s Critical Power Solutions Division is seeking a Strategic Accounts Project Engineer to join our team. This role is based across the continental United States, supporting customers and field service engineers, with a focus on the Northeast region including Raleigh, NC.

Expected annual salary range is $86,000–$126,000. The position drives project support, issue resolution, and documentation management, collaborating with project managers and field teams to ensure successful outcomes.

Qualifications

• Associate degree from an accredited institution or in lieu of degree at least two (2) years of Field Service experience
• Minimum of two (2) years of customer facing project coordination experience
• Legally authorized to work in the United States without company sponsorship
• Must reside within the East Coast of the United States

Responsibilities

• Develop and maintain relationships with internal and external customers for assigned projects
• Initiate escalation calls with technical support to ensure timeline resolution
• Leverage centralized resources to manage projects
• Initiate work orders for projects in collaboration with the dispatch team to get orders assigned to technicians
• Manage work orders to completion and collaborate with finance for invoicing
• Act as the technical liaison between customers, and field service engineers to efficiently carry out daily tasks (documentations, energization permits, LOTO, customers, project portals)
• Serve as the customer’s advocate by relaying the appropriate level of urgency to projects managers and escalating issues as required
• Pursue continuous learning of CPS UPS’s, and Data Center Product Distribution (DCPD) products
• Provide daily updates to project managers on the status of the projects
• Manage meetings with on site general contractors to ensure timeline milestones

Skills

Customer facing

Project coordination

Relationship management

Problem solving

Communication

Education

Associate degree

Engineering degree (or technical field)

Tools

Adobe Acrobat

Bluebeam

SAP

Salesforce

Microsoft 365 / O365

UPS

Job description

Eaton’s Critical Power Solutions Division is seeking a Strategic Accounts Project Engineer to join our team. This role is based across the continental United States, supporting customers and field service engineers, with a focus on the Northeast region including Raleigh, NC.

Expected annual salary range is $86,000–$126,000. The position drives project support, issue resolution, and documentation management, collaborating with project managers and field teams to ensure successful outcomes.