Strategic Accounts Programs Lead

USA NAP National Automotive Parts Association; United States; Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

USA NAP National Automotive Parts Association in the United States seeks a Strategic Accounts Resources Manager to drive growth and improve customer experience across assigned programs. You will act as the central resource for program administration, sales support, enrollment management, and issue resolution, collaborating with the Director, Strategic Accounts, field teams, partners, and customers.

The role emphasizes process improvement, reporting, and cross-functional training to remove

Qualifikationen

• Experience supporting complex customer programs and multi-location accounts.
• Expertise in reporting, analytics, and presenting insights to leadership.
• Ability to manage multiple deadlines in a fast-paced environment.

Aufgaben

• Support execution of strategic-account plans, customer programs, growth initiatives, and operational-improvement priorities.
• Serve as a primary internal resource for customer-program questions, including eligibility, enrollment, program features and benefits, operational processes, and participation requirements.
• Coordinate customer-program enrollment, maintenance, eligibility reviews, removals, and related documentation in accordance with established processes and service-level expectations.
• Reconcile customer-provided provider, location, participant, or other applicable rosters on a recurring basis; investigate discrepancies and coordinate timely resolution.
• Support administration of customer rebates, incentives, sales reporting, audits, and other required program reporting.
• Maintain accurate records of account activities, program participation, commitments, issues, actions, and customer documentation.

Kenntnisse

Analytical skills

Strong communication

Project management

Stakeholder management

Time management

Data reporting

Ausbildung

Bachelor’s degree in business, marketing, finance, operations, or related field

Tools

Excel

PowerPoint

CRM systems

Jobbeschreibung

USA NAP National Automotive Parts Association in the United States seeks a Strategic Accounts Resources Manager to drive growth and improve customer experience across assigned programs. You will act as the central resource for program administration, sales support, enrollment management, and issue resolution, collaborating with the Director, Strategic Accounts, field teams, partners, and customers.

The role emphasizes process improvement, reporting, and cross-functional training to remove