Strategic Accounts Leader & Growth Architect

Webhosting; United States; On-site; USD 150,000 - 193,000; Full time

Benefits offered by this job

ESPP program

Job summary

Backblaze is seeking a Sr. Account Manager, Strategic Accounts to be the connective tissue inside our most strategic, multi-million dollar accounts.

This is a three-part role: relationship manager, customer success manager, and account executive, requiring excellence in communication and cross-functional coordination. You will ensure operational health, nurture executive relationships, and identify expansion opportunities while coordinating with Support, Engineering and Product to deliver value

Responsibilities

• Manage day-to-day operational health across a portfolio of strategic accounts with multi-million dollar ARR – you’re the person the customer calls when something needs to get done
• In addition to the day to day operational health, you will own the commercial relationship between executive touchpoints – you are the account’s day-to-day voice of Backblaze
• Drive expansion pipeline through relationship depth, not just product knowledge – you find the next opportunity because people tell you things
• Negotiate renewal terms and expansion pricing in partnership with executives, bringing account context and relationship capital to the table
• Hit defined ramp targets in your first 90/180/270 days, establishing yourself as a trusted presence in each account and building expansion pipeline quickly
• Keep accounts running smoothly – coordinating across Support, Engineering, and Product to resolve issues, track open items, and ensure commitments are met
• Farm accounts actively and systematically – always listening for new workloads, infrastructure challenges, or organizational changes that signal expansion opportunity
• Build and maintain working relationships across multiple stakeholder layers – Infrastructure, DevOps, Storage Engineering, FinOps, and Procurement – while Backblaze executives own the C-suite relationship
• Partner with Solutions Engineers on technical discovery, architecture reviews, and POC engagements when expansion opportunities surface
• Translate deep technical product capabilities – B2 Cloud Storage, S3-compatible APIs, multi-cloud egress optimization, data durability architectures – into solutions that map to real customer problems
• Prepare executives for high-stakes customer meetings with account context, relationship intelligence, and clear briefings
• Maintain accurate pipeline, account health, and forecast data in CRM – your accounts should never be a black box to the team

Job description

Backblaze is seeking a Sr. Account Manager, Strategic Accounts to be the connective tissue inside our most strategic, multi-million dollar accounts.

This is a three-part role: relationship manager, customer success manager, and account executive, requiring excellence in communication and cross-functional coordination. You will ensure operational health, nurture executive relationships, and identify expansion opportunities while coordinating with Support, Engineering and Product to deliver value