Strategic Accounts Engineer & Support Specialist

Grundfos; Brookshire (TX); Hybrid; USD 64,000 - 100,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Volunteer leave

On-demand training and learning

Job summary

Grundfos is seeking an Engineer, Support Specialist to join the USA Customer Sales & Support Center in Brookshire, TX. You will be the internal partner for strategic accounts, resolving complex inquiries and ensuring smooth order fulfillment while growing long-term relationships.

You should have an engineering degree or related technical background, 3+ years pump industry experience with customer-facing roles, and proficiency in SAP/CRM, Excel, Power BI.

Qualifications

• Engineering or technical degree required, with 3+ years in pump industry or similar; customer-facing experience preferred.
• Strong proficiency in SAP/CRM and data tools (Excel, Power BI).
• Ability to work in a hybrid schedule from Brookshire, TX; U.S. work authorization required.

Responsibilities

• Serve as dedicated support contact for strategic accounts across order-to-delivery lifecycle.
• Develop and execute account plans to drive sales growth and engagement.
• Process complex orders, coordinate changes, and consolidate shipments for project-based sales.
• Deliver training and onboarding materials for strategic account personnel.
• Collaborate with Sales, Regional Managers, Finance, and Supply Chain to resolve disputes proactively.
• Promote Grundfos self-help tools and report on account performance, risks and opportunities.

Skills

Customer service experience

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in engineering or related technical field

Tools

SAP R/3/S/4HANA

CRM platforms

Excel (macros, VLOOKUP)

Power BI

Job description

Grundfos is seeking an Engineer, Support Specialist to join the USA Customer Sales & Support Center in Brookshire, TX. You will be the internal partner for strategic accounts, resolving complex inquiries and ensuring smooth order fulfillment while growing long-term relationships.

You should have an engineering degree or related technical background, 3+ years pump industry experience with customer-facing roles, and proficiency in SAP/CRM, Excel, Power BI.