Hybrid Back Office & Application Engineering Manager

Grundfos

Katy (TX)

Hybrid

USD 101,000 - 159,000

Full time

13 days ago

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Benefits offered by this job

Annual bonus

Health insurance

Volunteer leave (3 days)

Training and development

Job summary

Grundfos seeks a Back Office Manager/Application Engineering Manager for the West US & Canada, based in Brookshire, TX, with a hybrid work model. You will lead a Back Office Engineering team delivering technical support, quotations, and continuous improvement while partnering across Sales, Operations, Product Specialists, and Engineering.

The role requires engineering leadership and 7+ years in related roles, plus 5+ years managing technical staff.

Qualifications

Bachelor’s degree or equivalent in mechanical/industrial engineering or HVAC-related field.
7+ years in technical sales, applications engineering, or technical customer support.
Engineering leadership background is required.
5+ years of people management/mentoring in a technical environment.
Proficiency with CRM, ERP, and BI tools for data-driven performance management.

Responsibilities

Lead, coach, and develop the Back Office Engineering team; set expectations and prioritize workload.
Provide technical leadership on complex customer inquiries, reviewing quotations and proposals for accuracy.
Monitor team performance using CRM, Power BI, and ERP tools to track productivity, response times, and quality.
Drive continuous improvement initiatives to simplify processes and enhance customer experience.
Partner with Sales, Operations, Product Specialists, and Engineering to resolve issues and share best practices.
Support recruitment, onboarding, workforce planning, and succession planning for long-term success.