Senior CSSC Frontline Specialist - Customer Success

Grundfos; United States; Hybrid; USD 62,000 - 92,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

Volunteer leave and paid time off

On-demand training and development

Job summary

Grundfos in Brookshire, TX seeks a Senior CSSC Front Line Representative to be the primary contact for our Commercial Building Services partner network, managing complex orders and delivering proactive, solution-oriented support. You will analyze data with SAP and Power BI, coordinate cross-functional solutions, and drive on-time delivery while maintaining CRM documentation.

Hybrid schedule based out of the Brookshire facility; relocation is not provided.

Qualifications

• High school diploma or GED required.
• 3–5 years of customer service, order management, or sales support experience.
• Proficiency with SAP, CRM platforms, and data analysis tools such as Power BI.

Responsibilities

• Manage complex orders from entry through fulfillment, including project and data center orders.
• Provide timely, professional support via phone, email, chat, and virtual meetings with a 24-hour response target.
• Monitor at-risk orders, communicate delays, and coordinate resolution with Operations, Logistics, Planning and Supply Chain.

Skills

Customer service

Order management

Sales support

Education

High school diploma or GED

Associate degree (optional)

Tools

SAP

Power BI

CRM platforms

Microsoft Office

Job description

Grundfos in Brookshire, TX seeks a Senior CSSC Front Line Representative to be the primary contact for our Commercial Building Services partner network, managing complex orders and delivering proactive, solution-oriented support. You will analyze data with SAP and Power BI, coordinate cross-functional solutions, and drive on-time delivery while maintaining CRM documentation.

Hybrid schedule based out of the Brookshire facility; relocation is not provided.