Hybrid Pump Applications Engineer — Technical Solutions

Grundfos; United States; Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Health insurance

Volunteer leave

Job summary

Grundfos in Brookshire, TX is seeking an experienced CSSC Application Engineer to deliver expert-level technical support and application engineering across multiple channels. You will mentor the CSSC Back Office team, develop tailored pumping solutions, and collaborate with internal teams to ensure optimal system performance.

You will provide second-level technical support, contribute to tenders, and help drive customer satisfaction while working in a hybrid schedule at our Brookshire facility.

Qualifications

• Bachelor's degree in Engineering or equivalent.
• 3+ years of relevant work experience.
• Strong written and verbal English communication skills.
• Fundamental knowledge of pumps and pumping systems including control panels, motors and drives.
• Proficiency with ERP systems (SAP CRM/SD preferred) and MS Office.

Responsibilities

• Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels.
• Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations.
• Develop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments.
• Handle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction.
• Identify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships.
• Provide technical guidance and support to CSSC Back Office team members to elevate overall team capability.

Skills

Engineering knowledge

Pumps knowledge

Customer service

English communication

ERP systems

MS Office

Education

Bachelor's degree in Engineering

Tools

SAP CRM/SD

Microsoft Office

Job description

Grundfos in Brookshire, TX is seeking an experienced CSSC Application Engineer to deliver expert-level technical support and application engineering across multiple channels. You will mentor the CSSC Back Office team, develop tailored pumping solutions, and collaborate with internal teams to ensure optimal system performance.

You will provide second-level technical support, contribute to tenders, and help drive customer satisfaction while working in a hybrid schedule at our Brookshire facility.