Senior Pump Solutions Application Engineer

GRUNDFOS; Katy (TX); Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Job summary

Grundfos in Katy/Brookshire, TX is seeking a CSSC Application Engineer to provide expert-level technical support and application engineering for pumps, supporting the CSSC Back Office team and delivering tailored solutions across multiple channels.

You will size pumps, perform engineering calculations, collaborate with sales, and guide customers through complex inquiries while upholding a culture that values growth, well-being, and inclusion.

Qualifications

• Bachelor’s degree in Engineering or equivalent with 3+ years of relevant work experience.
• Fundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories.
• Previous customer service experience with strong written and verbal English communication skills.
• Proficiency in ERP systems (SAP CRM/SD preferred) and MS Office applications including Excel, Word, and Teams.
• Ability to work in a hybrid schedule based out of the Brookshire, TX facility.

Responsibilities

• Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels
• Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations
• Develop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments
• Handle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction
• Identify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships
• Provide technical guidance and support to CSSC Back Office team members to elevate overall team capability

Skills

Engineering problem solving

Customer service

Multitasking

English communication

Education

Bachelor’s degree in Engineering or equivalent

Tools

SAP CRM/SD

Excel

Word

Teams

Job description

Grundfos in Katy/Brookshire, TX is seeking a CSSC Application Engineer to provide expert-level technical support and application engineering for pumps, supporting the CSSC Back Office team and delivering tailored solutions across multiple channels.

You will size pumps, perform engineering calculations, collaborate with sales, and guide customers through complex inquiries while upholding a culture that values growth, well-being, and inclusion.