Senior CSSC Front Line Representative

Grundfos; United States; Hybrid; USD 62,000 - 92,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

Volunteer leave and paid time off

On-demand training and development

Job summary

Grundfos in Brookshire, TX seeks a Senior CSSC Front Line Representative to be the primary contact for our Commercial Building Services partner network, managing complex orders and delivering proactive, solution-oriented support. You will analyze data with SAP and Power BI, coordinate cross-functional solutions, and drive on-time delivery while maintaining CRM documentation.

Hybrid schedule based out of the Brookshire facility; relocation is not provided.

Qualifications

• High school diploma or GED required.
• 3–5 years of customer service, order management, or sales support experience.
• Proficiency with SAP, CRM platforms, and data analysis tools such as Power BI.

Responsibilities

• Manage complex orders from entry through fulfillment, including project and data center orders.
• Provide timely, professional support via phone, email, chat, and virtual meetings with a 24-hour response target.
• Monitor at-risk orders, communicate delays, and coordinate resolution with Operations, Logistics, Planning and Supply Chain.

Skills

Customer service

Order management

Sales support

Education

High school diploma or GED

Associate degree (optional)

Tools

SAP

Power BI

CRM platforms

Microsoft Office

Job description

Are you passionate about delivering exceptional customer experiences and driving operational excellence in a fast-paced, solutions-oriented environment? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Senior CSSC Front Line Representative, you'll be serving as the primary point of contact for our Commercial Building Services partner network, managing complex orders and delivering proactive, solution-oriented support that ensures outstanding customer outcomes. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing
As a key part of the Customer Sales & Support Center (CSSC) team, you'll create impact by building strong customer relationships and coordinating cross-functional solutions that drive on-time delivery, customer satisfaction, and business growth.

Your main responsibilities include:

• Manage complex orders from entry through fulfillment—including project and data center orders—executing daily proactive order management to drive on-time delivery performance
• Serve as the primary contact for customer inquiries, delivering timely and professional support via phone, email, chat, and virtual meetings with a 24-hour response target
• Monitor at-risk orders, communicate potential delays, and coordinate resolution efforts across Operations, Logistics, Planning, and Supply Chain to minimize customer impact
• Lead customer business reviews and collaborate with Regional Sales Managers and Sales Engineers through regular meetings and regional calls
• Analyze data using SAP and Power BI to identify trends, resolve issues, and recommend process improvements that enhance efficiency and customer satisfaction
• Resolve escalated concerns including billing disputes, returns, credits, debits, and order-related issues while maintaining accurate CRM documentation

What makes you a great fit
Above all, you're a customer-focused professional with strong problem-solving skills, a sense of urgency and ownership, and the ability to manage multiple priorities while collaborating effectively across teams. We'd also imagine that you are/have:

• High school diploma or GED required
• 3-5 years of customer service, order management, or sales support experience in manufacturing, distribution, or a related industry
• Proficiency with SAP, CRM platforms, Microsoft Office, and data analysis tools such as Power BI
• Strong communication and problem-solving skills with demonstrated ability to manage complex tasks in a fast-paced environment
• Experience collaborating with cross-functional teams to resolve customer issues and drive business outcomes
• Ability to work in a hybrid schedule based out of the Brookshire, TX facility

It's a plus if you also:

• Associate degree from an accredited college or technical school
• Previous experience within the pump industry or a related technical field
• Experience creating and delivering professional presentations to internal and external stakeholders

Please note that relocation for this position cannot be supported and qualified candidate must have the authorization to work in the USA without support.

Why you'll love working here:

• Benefits available include medical, vision, dental, life insurance, and any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act.
• Three days’ additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position is $62,000 to $92,000. Individual pay will be determined based on market location and the candidate’s profile.

Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply. Learn more about your rights as an applicant.

If you require an accommodation to complete your application or interview, please contact [e-mail]. We are committed to providing a fair and accessible hiring process.

The deadline to apply for this position is November 2, 2026

Workplace: Hybrid (office and home-working)

Job Location: Brookshire, Texas, United States | Houston, Texas, United States | Katy, Texas, United States

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.