Strategic Accounts Customer Success Specialist

Rembrandtfoods; Des Moines (IA); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Rembrandtfoods is seeking a customer service professional to coordinate activities for top strategic accounts and ensure on-time delivery by aligning with plant departments. You will determine customer needs to recommend products, verify pricing per contracts, and manage CRM workflows for pricing samples and complaints.

You will cultivate enduring customer relationships, educate clients on product terminology and benefits, and analyze satisfaction trends to anticipate needs across teams

Formación

• Creative thinking for solutions to problems.
• Ability to read, understand and effectively communicate information in writing and speaking.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Attention to detail.
• Public relation skills.
• Able to work effectively across all levels of organization and functions.
• Multi-tasking and organizational skills.
• Independent Self-Starter.
• Ability to work in a team environment.
• Ability to work in a fast-paced environment with prioritization and decisive action.
• Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet.
• Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions.
• Advanced English: fluent in speaking, writing, and reading.
• Experience in computer-based accounting systems

Responsabilidades

• Coordinates all customer service activities of a select account base made up of high-profile strategic customers.
• Coordinates status on orders from related plant departments to ensure customer delivery commitments are met.
• Determines customer requirements and expectations to recommend specific products and solutions.
• Verifies and presents prices based on contracted agreements.
• Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry.
• Cultivates positive and enduring relationships with customers.
• Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction.
• Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences.
• Keeps accurate records of discussions and correspondence with customers.
• Maintains customer data base and contact information.
• Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from start to ship of first order.
• Promptly completes required reports such as sales and forecasting reports.
• Creates and maintains the cross functional team to meet customer expectations and internal expectations.
• Understands the market value of and competitive factors of egg products.
• Participates in training sessions, meetings, skill building, and professional development classes.
• Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed

Conocimientos

Creative thinking

Written & verbal communication

Problem definition & data gathering

Attention to detail

Public relations

Cross-functional collaboration

Multi-tasking

Independent self-starter

Team environment

Prioritization in urgency

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Access

Internet

General arithmetic & algebra

Advanced English

Accounting systems experience

Descripción del empleo

Rembrandtfoods is seeking a customer service professional to coordinate activities for top strategic accounts and ensure on-time delivery by aligning with plant departments. You will determine customer needs to recommend products, verify pricing per contracts, and manage CRM workflows for pricing samples and complaints.

You will cultivate enduring customer relationships, educate clients on product terminology and benefits, and analyze satisfaction trends to anticipate needs across teams