Strategic Accounts Customer Success Lead

Rembrandtfoods; Iowa; On-site; USD 55,000 - 85,000; Full time

Job summary

Rembrandtfoods in Iowa seeks a Customer Service Coordinator to manage a select account base, coordinate orders with plant departments, and ensure delivery commitments are met.

You will verify pricing under contracts, maintain CRM records, and build enduring relationships while educating customers about product features.

The role requires strong communication, cross-functional teamwork, and the ability to adapt in a fast-paced environment to support Sales, Logistics, and QA.

Qualifications

• Ability to read, understand and effectively communicate information in writing and speech.
• Attention to detail and accuracy in records and communications.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Coordinates all customer service activities for a select account base of high-profile customers.
• Ensures order status from related plant departments meets delivery commitments.
• Verifies and presents prices based on contracted agreements.
• Maintains CRM records and handles pricing requests, samples, and complaints.
• Builds strong customer relationships and educates customers on products.

Skills

Creative thinking

Written & verbal communication

Problem solving

Attention to detail

Public relations

Cross-functional collaboration

Multi-tasking

Team player

Prioritization

Computer skills: MS Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Access

Internet

Job description

Rembrandtfoods in Iowa seeks a Customer Service Coordinator to manage a select account base, coordinate orders with plant departments, and ensure delivery commitments are met.

You will verify pricing under contracts, maintain CRM records, and build enduring relationships while educating customers about product features.

The role requires strong communication, cross-functional teamwork, and the ability to adapt in a fast-paced environment to support Sales, Logistics, and QA.