Remote Strategic Customer Service Specialist

Rembrandtfoods; Iowa; Remote; USD 38,000 - 54,000; Full time

Job summary

Rembrandtfoods is seeking a Customer Service Representative to coordinate all service activities for a high-profile client base. You will manage order status with plant teams to ensure on-time delivery and use CRM for pricing, samples, and issue tracking.

You will educate customers on products, identify needs, and build strong relationships while maintaining accurate data and collaborating with sales, operations, and QA teams.

Qualifications

• Creative thinking for solutions to problems.
• Ability to read, understand and effectively communicate information through writing and speaking.
• Attention to detail and strong multi-tasking abilities.
• Public relations skills and ability to work across levels of the organization.

Responsibilities

• Coordinates all customer service activities for select accounts.
• Tracks order status with plant departments to meet delivery commitments.
• Identifies customer requirements and recommends products and solutions.
• Manages CRM processes including pricing requests, samples, and complaints.
• Maintains relationships and educates customers about product terminology, features, and benefits.
• Documents customer interactions and maintains accurate customer data.

Skills

Creative thinking

Written communication

Problem solving

Attention to detail

Public relations

Team collaboration

Decision making

Time management

Tools

Word

Excel

Outlook

PowerPoint

Access

Internet

Job description

Rembrandtfoods is seeking a Customer Service Representative to coordinate all service activities for a high-profile client base. You will manage order status with plant teams to ensure on-time delivery and use CRM for pricing, samples, and issue tracking.

You will educate customers on products, identify needs, and build strong relationships while maintaining accurate data and collaborating with sales, operations, and QA teams.