Strategic Accounts & Customer Success Leader
Ready Foods, Inc.
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Job summary
Ready Foods, Inc. is seeking an experienced Strategic Account and Customer Success Leader to build and grow strategic partnerships across foodservice, food manufacturing and CPG sectors from our Denver base.
In this hybrid role you will align customer needs with our manufacturing, culinary, quality, supply chain and operations, lead business reviews, manage multi-stakeholder relationships and drive retention and revenue growth.
Qualifications
- Bachelor's degree or equivalent professional experience in a related field.
- 5–7 years of progressive customer-facing B2B experience in customer success or strategic accounts.
- Proven ability to manage complex multi-stakeholder relationships.
- Strong business acumen, strategic thinking and consultative relationship skills.
- Experience leading business reviews and presenting complex data to varied audiences.
Responsibilities
- Build trusted relationships with customer stakeholders across departments.
- Serve as primary relationship contact for account performance and escalations.
- Lead customer check-ins, strategic business reviews and joint success planning.
- Translate performance data and market trends into actionable recommendations.
- Monitor customer satisfaction, retention and forecast accuracy.
- Identify retention risks and growth opportunities.
- Coordinate cross-functional customer initiatives across teams.
- Manage multiple priorities and process improvements.
- Represent the voice of the customer while balancing priorities.
Skills
Education
Tools
Job description
Ready Foods, Inc. is seeking an experienced Strategic Account and Customer Success Leader to build and grow strategic partnerships across foodservice, food manufacturing and CPG sectors from our Denver base.
In this hybrid role you will align customer needs with our manufacturing, culinary, quality, supply chain and operations, lead business reviews, manage multi-stakeholder relationships and drive retention and revenue growth.
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