Strategic Account Customer Success Specialist

REI Employment Company, LLC; Iowa; Híbrido; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Rembrandt Foods in the United States is seeking a Customer Service Manager to coordinate service activities for top-tier accounts, ensuring on-time delivery and accurate pricing. Applicants should have experience managing pricing requests and customer escalations.

You will lead cross-functional teams across supply chain, R&D, QA, logistics and customer service to meet customer expectations and maintain data integrity. Experience with CRM systems and order management is preferred.

Qualificações

• Strong written and verbal communication skills.
• Ability to read, understand and convey information clearly.
• Attention to detail and data accuracy in records.
• Experience with CRM or order management systems preferred.
• Proactive problem solving and cross-functional collaboration.

Responsabilidades

• Coordinates all customer service activities for top accounts.
• Manages order status with related plant departments to meet delivery commitments.
• Recommends products and solutions based on customer requirements.
• Verifies and presents prices based on contract agreements.
• Maintains CRM processes for select accounts and staff, including pricing requests and complaints.
• Cultivates strong customer relationships and educates customers on products.
• Tracks customer satisfaction trends and anticipates needs.
• Keeps accurate records of discussions and maintains customer data.
• Leads cross-functional project teams across departments from start to ship.
• Produces sales and forecasting reports as required.

Conhecimentos

Creative thinking

Attention to detail

Public relations

Communication skills

Multi-tasking

Independent self-starter

Teamwork

Fast-paced adaptation

English proficiency

Accounting software experience

Ferramentas

Word

Excel

Outlook

PowerPoint

Access

Internet

Descrição da oferta de emprego

Rembrandt Foods in the United States is seeking a Customer Service Manager to coordinate service activities for top-tier accounts, ensuring on-time delivery and accurate pricing. Applicants should have experience managing pricing requests and customer escalations.

You will lead cross-functional teams across supply chain, R&D, QA, logistics and customer service to meet customer expectations and maintain data integrity. Experience with CRM systems and order management is preferred.