Strategic Accounts Customer Service Lead

Rembrandtfoods; Iowa Center (IA); Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

Rembrandtfoods is seeking a Customer Service Manager to coordinate service activities for key accounts and ensure on-time delivery by aligning with plant departments. You will determine customer requirements, present contracted pricing, and manage CRM records to support pricing requests and orders.

The role focuses on building strong customer relationships, educating clients on product features, and monitoring satisfaction trends to improve service quality and sales outcomes.

Qualifications

• Experience with customer service in a high-profile account setting.
• Ability to coordinate cross-functional teams and manage customer expectations.
• Strong written and verbal communication skills.
• Knowledge of CRM processes.

Responsabilités

• Coordinate customer service activities for select strategic accounts.
• Manage order status with plant departments to meet delivery commitments.
• Identify customer requirements and suggest products and solutions.
• Present prices based on contracted agreements.
• Maintain CRM data for accounts and pricing requests.
• Build enduring relationships with customers.
• Educate customers about product terminology, features, and benefits.
• Track customer satisfaction trends and needs.
• Keep records of discussions and correspondence.
• Project manage top-tier accounts across internal teams.
• Complete sales and forecasting reports.
• Create cross-functional team to meet expectations.

Connaissances

Creative thinking

Communication skills

Problem solving

Attention to detail

Public relations

Cross-functional

Multi-tasking

Self-starter

Team player

Prioritization

Microsoft Office

Word

Excel

Outlook

PowerPoint

Access

Internet

Outils

Word

Excel

Outlook

PowerPoint

Access

Internet

Description du poste

Rembrandtfoods is seeking a Customer Service Manager to coordinate service activities for key accounts and ensure on-time delivery by aligning with plant departments. You will determine customer requirements, present contracted pricing, and manage CRM records to support pricing requests and orders.

The role focuses on building strong customer relationships, educating clients on product features, and monitoring satisfaction trends to improve service quality and sales outcomes.