Strategic Accounts & Customer Success Leader

Ready Foods Inc.; Denver (CO); On-site; USD 110,000 - 170,000; Full time

Job summary

Ready Foods Inc. seeks an experienced B2B customer relationship leader to build, retain and grow strategic partnerships. The role connects customer needs with manufacturing, culinary, quality, supply chain and operations capabilities in a highly collaborative setting.

The ideal candidate brings strong commercial judgment, relationship-building skills and experience managing complex customer accounts in foodservice, food manufacturing, CPG or similar B2B environments.

Qualifications

• Bachelor's degree in business, marketing, hospitality, supply chain or related field.
• 5–7 years in B2B customer success or strategic account management.
• Experience managing multi-stakeholder relationships and presenting to varied audiences.
• Proven ability to lead cross-functional initiatives and negotiate effectively.
• Familiarity with CRM platforms and data-driven decision making.

Responsibilities

• Build trusted relationships with customer stakeholders across functions.
• Serve as primary contact for account performance, service, and escalations.
• Lead business reviews, joint planning and action-oriented follow ups.
• Translate data into recommendations and actionable plans.
• Monitor satisfaction, retention, service levels and forecast accuracy.
• Identify growth opportunities, retention risks and product innovations.
• Coordinate initiatives across R&D, Supply Chain, Finance and Ops.
• Maintain accurate CRM data and account plans.

Skills

CRM systems

HubSpot

Power BI

Data analysis

Stakeholder mgmt

Education

Bachelor's degree

Tools

HubSpot

Power BI

Job description

Ready Foods Inc. seeks an experienced B2B customer relationship leader to build, retain and grow strategic partnerships. The role connects customer needs with manufacturing, culinary, quality, supply chain and operations capabilities in a highly collaborative setting.

The ideal candidate brings strong commercial judgment, relationship-building skills and experience managing complex customer accounts in foodservice, food manufacturing, CPG or similar B2B environments.